2nd Line Support Engineer £30000 GBP Bonus Onsite WORKING Location: Fareham, Portsmouth, South East - United Kingdom Type: Permanent 2nd Line Support Engineer Location: Fareham (On-Site, Monday to Friday) Salary: £30,000 Security Clearance: SC required The Opportunity: A fantastic opportunity has arisen for an enthusiastic and motivated 2nd Line Support Engineer to join a growing IT support team based on-site in Fareham, providing service desk and infrastructure support for a major defence education facility. Key Responsibilities of a 2nd Line Support Engineer: Respond to and resolve Service Desk tickets in line with SLAs and internal procedures Provide support for Windows 10, Windows Server 2016/2019, and core Microsoft technologies Support and troubleshoot issues relating to Active Directory, Group Policy, and SCCM Work with Hyper-V and/or VMware to support virtualised infrastructure Assist in deploying, imaging, and maintaining end-user devices and software Contribute to documentation, process improvements, and project-based technical work Uphold security protocols and follow relevant policies related to access and configuration Skills and Experience required: Solid experience with or understanding of: Windows 10 desktop support Windows Server environments SCCM or similar imaging/deployment tools Active Directory & Group Policy VMware and/or Hyper-V Excellent customer service and communication skills Willingness to learn and grow technical capabilities Strong documentation and troubleshooting approach Driving licence required due to occasional travel to nearby sites What's on Offer: Salary - £30,000 Up to 5% performance bonus SC clearance sponsorship available Access to certifications and skill-up tools (e.g. Udemy) Excellent progression path within a structured technical team 26 days annual leave bank holidays Private medical insurance Double-matched pension scheme (5% employee / 10% employer) For more information, please apply below or contact me directly. Reference: AMC/SCA/SLS 2nd Line Support Engineer Reference: AMC/SCA/SLS Postcode: PO13 shca