NATS is the UK’s leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe Job Purpose/Overview Responsible for managing requests for providing consultancy to a wide range of both internal and external customers of IT infrastructure, capturing requirements, the decomposition of those requests into discrete tasks and coordinating internal teams and external supplies to deliver solutions Other Duties Provide consultancy to consumers, helping them to understand how to consume Services as well as sourcing ideas for enhancements to our Services Provide Design representation across the business with a knowledge of each of the Services that make up the domain Tactical Planning Be able to identify short term Design decisions that can resolve Programmatic challenges in a way that does not undermine the Safety assurance or undermine the Roadmap for the Service Review Change Requests and associated plans as raised by the Service Operations team to identify whether the proposed change is within the Design envelope Strategic Planning Liaise with Project Managers, Transition Managers and other stakeholders to agree technical requirements, timescales, that affect the execution of project tasks Develop technology strategies to meet NATS business objectives, highlighting possible future technical or operational benefits and risks Essential Experience Has an appreciation of a diverse range of IT infrastructure and networking technologies Degree in an Engineering or IT subject or equivalent knowledge acquired through experience, ideally in a safety critical environment In lieu of the above qualifications the candidate will be required to demonstrate one of the following alternative criteria: Relevant lower-level engineering qualifications such as an Apprenticeship coupled with demonstrable experience in Datacentre or IT infrastructure, networking. Evidence of substantial experience gained in a relevant transferable environment, over a significant period and holds or has held a relevant certification Qualification and experience must balance technical engineering with business acumen to meet both the technical, risk and business management requirements of this role Ability to operate at level 6 (Initiate, Influence) of the Skills Framework for the Information Age (SFIA) Demonstrate Leadership in technology design focused on the continual improvement of the service designed to fit a market need whilst balancing all stakeholder requirements Is comfortable operating under circumstances where there is a high degree of uncertainty Proven leadership of multi-disciplinary teams (that could span architecture, engineering, suppliers and operations), demonstrating the ability to coach and develop members of the team Excellent appreciation of ITIL methodologies and standards; ideally accredited to Foundation and Practitioner standards Additional Vacancy Information We are proud to offer a fantastic total reward package to help you thrive both personally and professionally, for more information on what NATS can offer you please visit - Why NATS? We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for this role to work in our modern office facilities as well as remotely. Find out more here If you share our passion to advance aviation and keep the skies safe – we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry LI-IS1