Job Title: Customer Service Coordinator
Location: Livingston (Office-based)
Contract Details: Permanent, Full Time
Salary: Up to £29,000 per annum
Start Date: ASAP
About Our Client:
Our client is a leading provider in their industry, dedicated to delivering exceptional customer service and high-quality products. They pride themselves on their commitment to excellence and are looking for talented individuals to join their dynamic team. With a focus on innovation and customer satisfaction, this is an exciting opportunity to be part of a forward-thinking organisation.
Benefits & Perks:
Competitive salary
Opportunities for professional development
Supportive team environment
Health and safety-focused workplace
Participation in continuous improvement initiatives
Key Responsibilities:
Manage and monitor orders to ensure fulfilment of conditions (quantities, prices, delivery times)
Act promptly on any customer requests and/or e including credit requests, samples, and quotations
Generate bespoke quotations for customers
Amend or cancel orders in the CRM system, ensuring accurate updates
Collaborate with internal teams to ensure a seamless delivery process for customers
Attend meetings with the customer service and sales team
Maintain up-to-date and accurate customer databases
Liaise with logistics departments to monitor stock levels
Monitor and manage stock for assigned customers
Work with Customer Services Manager to prepare and review customer account plans
Manage returns and corresponding credit notes
Investigate and resolve customer complaints/disputes
Essential (Knowledge, skills, qualifications, experience):
Proven experience in customer service positions
Strong organisational skills and attention to detail
Excellent communication and interpersonal skills
Ability to work collaboratively within a team
Comfortable working with a variety of systems
Desirable (Knowledge, skills, qualifications, experience):
Experience in logistics or supply chain management
Familiarity with customer relationship management (CRM) systems
Knowledge of health and safety standards in the workplace
How to apply:
If you are a motivated individual with a passion for customer service and the desire to contribute to a thriving team, we want to hear from you! Please hit 'apply now', send your CV to (url removed) or call (phone number removed) for more details. We look forward to reviewing your application!
Please note: Only shortlisted candidates will be contacted
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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