Join us at Wavin: Where purpose comes to life.
You’re purpose driven. Growth minded. Ready to stretch your potential. Welcome to Orbia’s Building & Infrastructure business, Wavin, where our purpose ‘to advance life around the world’ drives our entire global team.
Every day, we are thinking big and working smart to solve some of the toughest challenges impacting the world. Whether it’s facilitating clean drinking water for communities, creating climate resilient cities, or designing more comfortable living spaces, we never settle for “good enough” when there’s an opportunity to make life better.
Where purpose comes to life, it changes lives. This is what we work for. How about you?
At Orbia Building & Infrastructure (Wavin), we advance life around the world by building healthy, sustainable environments. And where is our help most needed? The places we live in: cities where drinking water is leaking away, greenery is disappearing, streets are flooding after heavy rain, and outdated sewer systems are polluting our groundwater. It’s time to join our team and help build more sustainable environments!
We are currently looking for a IT Field Services Engineer to join us at Chippenham. If you want to make a difference and work for a purpose-led company, please read on.
Reporting to the IT Field Service Manager, the IT Field Services Engineer will be responsible for the on-site service and support of end-user IT services, including providing guidance on how to use IT systems, suggesting improvements on ITSM procedures and processes, listening to end-user feedback and forwarding that feedback to the appropriate IT manager.
The Field Services Engineer will know the ‘IT landscape’ on-site very well and monitor the IT operation physically and deliver advice to other IT teams; escalating when needed. You will also be responsible for managing third-party vendors when they visit site, to ensure they are delivering services, as per agreed contracts.
The role
* Complying to ITSM procedures for all ITSM processes, as documented in the ITSM tool
* Solve incidents, fulfill requests and help with executing changes
* Guide and support internal users in the proper use of IT tools, including the ITSM tool
* Constantly monitor, advise upon and escalate about on-site IT situations to other IT teams or managers
* Document and register configurations through knowledge, configuration and asset management
* Regional – One or more sites, depending on the size and complexity of sites and distance between sites
* Working between end-users and other (remote) IT teams might lead to conflicting interests which will need to be managed accordingly
* Other (remote) teams might push for on-site support from a siloed perspective
* Understanding the complexity of the IT landscape
* Convince other (remote) teams about the right priorities
The profile
The successful candidate will have experience in working in a process-oriented organization using Microsoft solutions from an IT support perspective and using end-user IT devices (workstations, phones, printers), server environments and network equipment. They will also have excellent IT troubleshooting skills, knowledge of IT administrator processes, possess a very good level of spoken and written English and have the ability to handle multiple tasks and urgent deadlines, whilst upholding the goals and culture of the organization.
The postholder must have one to two years minimum experience within an IT support role that is end-user facing, with a familiarity with ITIL framework and a general technical orientation. They should also be service-oriented (empathy, going the extra mile, persistent, approachable, positive, proactive). ITIL 4 Foundation is required and the highest level of secondary vocational education or equivalent in IT or the willingness to get there.
This role requires on-site presence 5 days a week (Monday to Friday) excluding public holidays and will include travelling between sites (this is dependent on the size of each site and the on-site presence that is needed). Flexibility may be required from time to time in terms of working outside normal working hours.
What Orbia Building & Infrastructure offers
Do you want to make a difference by working with a purpose? Count on a warm welcome at Orbia Building & Infrastructure (Wavin)! Here we take responsibility for each other and our company. We stay brave in pursuing calculated risks that fuel innovation. And we embrace diversity in perspectives, skills and talents to transform the way we work and the impact we have on the world. Above all we encourage all our employees to develop their talents and to become the best version of themselves. Together, as a strong team, we grow and deliver on our purpose every day.Orbia B&I is the place to be if you truly wish to make an impact. In addition to working with an enthusiastic, professional team in an international environment, we offer competitive compensation and benefit package.
Organization
Orbia’s Building & Infrastructure business, Wavin, is an innovative solutions provider for the global building and infrastructure industry. Backed by more than 60 years of product development experience, we advance life around the world by building healthy, sustainable environments for global citizens. Whether it’s to improve the distribution of clean drinking water, to make sanitation accessible for everyone, to create climate resilient cities, or to design comfortable living spaces, Orbia B&I collaborates with municipal leaders, engineers, contractors, and installers to help future-proof communities, buildings and homes. Orbia B&I has 11,000+ employees and 65 production sites worldwide, serving over 80 countries through a global sales and distribution network. Our key commercial brands are: Wavin, Amanco Wavin, Pavco Wavin, Plastigama Wavin, and Bow Wavin.
Orbia Building & Infrastructure is part of Orbia – a company driven by a shared purpose: to advance life around the world. Orbia operates in several sectors including: Polymer Solutions (Vestolit and Alphagary), Building and Infrastructure (Wavin), Precision Agriculture (Netafim), Connectivity Solutions (Dura-Line) and Fluor and Energy Materials (Koura). These five Orbia business groups have a collective focus on expanding access to health and wellness, reinventing the future of cities and homes, ensuring food and water security, connecting communities to information and accelerating a circular economy with basic and advanced materials, specialty products and innovative solutions. Orbia has a global team of over 24,000 employees, commercial activities in more than 100 countries and operations in over 50, with headquarters in Boston, Mexico City, Amsterdam and Tel Aviv. The company generated $8.2 billion in revenue in 2023.
Time Zone: British Summer Time
Business Unit: IT (BU_B&I_191)
Functional Area: FA Information Technology (FA_IIT_01)
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