Job Description
Performance Manager
About the Role
We are seeking a highly skilled Performance Manager to lead and manage the performance framework for a major service contract. This senior role involves overseeing KPI management and reporting, contractual reporting (both planned and ad hoc), and the application-for-payment process. You will also manage the helpdesk function and drive efficiencies through benchmarking and cost analysis.
Key Responsibilities
* Produce benchmarking performance reports and scorecards for internal and client teams.
* Ensure accuracy and quality of performance data and reporting processes.
* Manage performance-payment mechanisms, including financial penalty calculations.
* Support governance processes, including attending meetings and documenting actions.
* Oversee annual service planning and contract reviews, including KPI and target setting.
* Provide leadership and support for the helpdesk function.
About You
* Strong ability to build and maintain effective relationships with stakeholders.
* Excellent planning, prioritisation, and organisational skills.
* Skilled communicator with experience presenting complex information clearly.
* Proficient in IT systems, including CAFM and Microsoft Office Suite.
* Experience in performance management, data analysis, and reporting.
* Commercial awareness and contract management experience desirable.
* Flexible, adaptable, and detail-oriented with strong interpersonal skills.
* Supervisory experience and ability to develop a team.
Qualifications & Experience
* Relevant qualification in construction, business, or IT, or equivalent experience.
* Experience in local authority or outsourced services industry advantageous.