Overview
CloudBenefits Limited provides clear, focused advice to guide clients through corporate pensions and employee benefits. Offering a flexible and streamlined employee benefits platform designed to cater to the diverse needs of employees and businesses. Since 2014, CloudBenefits has been committed to helping companies simplify and enhance employee benefits while promoting inclusivity, empathy, and community engagement. By understanding the unique culture and aspirations of each client, CloudBenefits delivers tailored solutions that make a true impact.
Role Description
As part of the employee benefits team, we are looking for a Senior Health and Group Risk Administrator. You will be responsible for providing pro-active administration support to our consultants, to assist in the retention of our existing SME & Corporate client accounts and to help with new business enquiries.
The products we deal with include Group Life assurance, Group Income Protection, Group Critical Illness, Private Medical Insurance, Health Cash Plans and Dental including flex/voluntary policies too.
Your Responsibilities
* Obtaining quotes from insurers and completing market reviews
* Collating market reviews and drafting reports
* Updating member data and processing renewal accounts
* Facilitating claims and liaising with the insurer to achieve effective claims outcome
* Proof reading and helping the comms team with communication materials
* Replying to client queries in a timely manner
You will liaise with insurers to negotiate preferred terms, sometimes attend client meetings, and draft recommendation reports. You will have excellent verbal and written communication skills, attention to detail, a reliable working attitude and a professional client focused approach.
This is a full-time, hybrid role based in Bristol. Applicants from other locations in the UK will be considered. Salary range is £38,000 to £45,000 depending on experience.
Qualifications & Skills
* Strong Communication and Customer Service skills, with an emphasis on client interaction and relationship management.
* Knowledge of health and risk employee benefits administration.
* Attention to detail, problem-solving abilities, and organisational skills to manage and execute comprehensive benefits programs.
* Proactive and empathetic approach to supporting employee needs and delivering tailored solutions.
* At least 4 years’ experience of working within an employee benefits insurer and/or brokerage.
Responsibilities (Continued)
Manage the volume and prioritisation of work, and deliver a higher standard of service than competitors to retain clients and exceed the expectations of new clients, which includes:
* Understanding of, and adherence to, regulatory requirements and internal policies
* Delivery of high levels of customer service
* Attention to detail and accuracy
* Strong verbal and written communication skills
* Team working and flexibility
* Methodical and organised working practices to meet deadlines
* IT literacy, in particular Excel and other Microsoft products
Preferred Skills
Whilst there are some key skills listed, we welcome applications from all. Ultimately, a person who is a good fit for our business is the most important requirement.
* Ideally hold some of the following CII professional qualifications (IF7, GR1) although this is not essential, you would be required to work towards these.
* Knowledge of both Group risk & Health insurance products and market.
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