Location : Bedfordshire | Salary : £40k - £50k Annually | Type : Full-time, in person Are you a high-energy person able to lead and manage a warehouse team, ensuring efficiency and accuracy to ensure an exceptional customer experience? THX are the tool hire experts for specialist contractors. Helping our customers thrive through delivering an unparalleled hire experience to mechanical, electrical, drylining, HVAC and SFS specialists since 2006. You will be expected to achieve our challenging key performance indicators (KPIs) to ensure customer satisfaction, operational efficiency, and the overall success of the business. You will also initiate and lead change programmes to achieve continuous improvement. You’ll work collaboratively with colleagues in other departments to ensure that THX consistently exceeds customer expectations and delivers a seamless experience. In this role you will: Manage the warehouse team including performance, absence and overtime. Initiate and lead change projects, ensuring they are implemented, reviewed and effective. Manage the daily warehouse operations, ensuring hire items are returned to stock and accurately picked/loaded in accordance with scheduled vehicle routes. Ensure the warehouse team works in an efficient and safe manner, following our operating protocols. Ensure the warehouse team perform at or above the agreed KPIs. Ensure the warehouse team members have the correct training and certifications for using the forklifts. Resolve issues and identify/rectify root causes. Manage the Purchasing Executive to ensure that the warehouse remains appropriately stocked at all times and that stock is well-managed. Continuously improve our systems and processes to grow the business, drive improvements to the customer experience and improve efficiency. This will include initiating and leading projects to improve operational management systems, processes, and the continuous development of our practices. Ensure all accidents and incidents are managed, reported and logged, following the THX process and working closely with colleagues. Recruit and induct new team members, with support from HR. Manage and hear employee relations cases, with support from HR. Report statistics and information regarding the warehouse operation to the management team. Champion high standards of tidiness and orderliness on our entire site. Ensure there is a place for everything and that items are replaced when not in use. Ensure the premises are maintained in good working order. Liaise with H&S Committee and actioning/remedying any assigned actions. Be accountable to the Operations Director for activities, budgets, forecasts and KPIs. Continuously driving the alignment of all colleague behaviour with the THX values and culture. Provide a professional, customer-centric service at all times. Warehouse Operative duties: Re-stock our hire equipment in our warehouse and yard. Pick our hire equipment ready for loading. Load and unload our hire equipment. Ensure we maintain a clean, tidy and organised working environment. Clean hire equipment, including pressure washing. Rebrand new equipment with THX stickers. Use a computer-based system for administration. Provide support to our warehouse, workshop and driving teams as required. It is essential that you bring: Significant experience of team management. Experience of initiating and leading change projects. Experience of leading and managing others. Experience of working with and supporting others in achieving KPIs. Experience of motivating individuals and teams. Experience of working in a customer-centric environment. Physical ability to load, unload and move cargo. Excellent verbal communication skills. A can-do attitude with willingness to help out. Ability to work quickly and methodically. Ability to concentrate whilst doing repetitive tasks. Ideally you would also bring knowledge and experience of Lean Six Sigma. Why Join Us: Joining THX offers an exciting opportunity to be part of a dynamic, growing company with a genuine family feel. You'll have the autonomy to lead the sales strategy and make a significant impact on the company's success. Additional pay: Bonus scheme Benefits: Canteen Cycle to work scheme Discounted or free food Free flu jabs Free parking On-site parking Profit sharing Referral programme