JOB: Hotel Duty ManagerLOCATION: NewquaySALARY: £28,681 – 37.5 hours per weekThis is a fill time permanent positions – with shifts covering evenings and weekends. We’re looking for an attentive, organised and proactive Duty Manager to consistently exceed guest expectations and ensure their experience before, during and after their stay is exceptional. Mainly based on the front desk, however, managing the shift whilst you are on duty across all departments. You’ll play a key role in delivering a seamless guest journey, particularly during busy periods. By anticipating potential challenges and acting early to prevent them, you’ll help maintain outstanding standards across every touchpoint — from cleanliness and ambience to service quality — while building meaningful relationships with both new and returning guests. To apply please submit your CV to or call Steph at Winners Recruitment, Truro for more information on 01872 264744 Key Responsibilities: Represent hotel management in all guest-related matters.Oversee daily hotel operations across all departments during your shifts.Monitor guest touchpoints to ensure cleanliness, ambience and service standards are consistently upheld.Provide cover for the Night Manager during holidays and sickness.Complete weekly booking checks to ensure room availability and dinner reservations are accurate.Offer hands-on support across all Front of House areas during peak periods.Carry out regular checks to ensure both front and back of house meet expected presentation standards.Review guest feedback, respond to complaints, feedback and enquiries with a proactive, solution-focused mindset.Ensure all guest requests are delivered smoothly across every department.Recognise ways to improve the overall guest experience and implement effective action plans.Maintain a safe working environment, recording any incidents in the accident book.Understand fire evacuation procedures across all areas and ensure team members are trained and confident in emergency protocols.Lead emergency response procedures during your shift.Uphold standards of uniform and personal presentation.Ensure clear, detailed shift reporting and effective handovers between teams.Liaise with department heads and supervisors to resolve operational matters.Work closely with Guest Services and Reservations to ensure a seamless guest journey.