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One Stop • 18 Everingham Road, Cantley • Apply by 24-May-2025
What is in it for you
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
You will have a great understanding of your store’s performance and be the specialist in delivering practical actions for its improvement through a hands-on approach.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Coordinate the team to deliver the easiest shopping trip in the community
* Opening/closing the store and completing duty cover, ensuring all decisions are right for customers, colleagues, and safety
* Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries
* Supporting the Store Manager in coordinating seasonal, community, and charity events to create an inclusive atmosphere
* Ensuring the store is always clean, tidy, and well-presented
* Prioritising the replenishment of products important to our customers
* Making sure point of sale and shelf edge labels reflect standards
* Taking immediate action for overcharges and preventing reoccurrence
* Managing queues proactively to deliver a great shopping experience
* Coordinating colleagues’ tasks, breaks, and daily priorities
* Being knowledgeable about store operations and driving improvements
* Following health and safety routines and ensuring colleagues do the same
* Delivering effective communication to the team
* Seeking ways to simplify operations and sharing ideas with the Store Manager
* Always putting the customer first and tailoring service to meet their needs
* Resolving customer queries promptly and effectively
* Recognising colleagues who deliver great service
* Removing obstacles to excellent service
* Resolving colleague queries or escalating as appropriate
* Ensuring appropriate staffing and managing short-term absences
* Being a Keyholder, attending alarm call outs to ensure safety and security
* Monitoring and acting on internal communications
* Balancing service and replenishment duties
* Supporting the Store Manager in managing employee absence and conducting return-to-work interviews
* Building relationships with Area Managers and People Partners, escalating issues and seeking coaching opportunities
* If the store has a Post Office Local, duties include managing daily operations of the Post Office and passing background checks, failing which the job offer will be withdrawn.
As a Shift Leader, you will champion One Stop’s Core Purpose and Values:
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing over 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services including cash machines, Post Office, PayPoint, lottery, and more.
Part of Tesco since 2003, we operate from three distribution centres and serve communities throughout England and Wales.
Please Note
We only recruit individuals who have passed the school leaver’s age. For details, please check your local school leaver’s age.
Benefits
* 10% Discount in One Stop
* 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)*
* 20% Discount on F&F Clothing in Tesco Stores*
* 10% discount at Tesco Mobile, including Colleague Deals
* 20% off insurance at Tesco Bank*
* Discounted eye care through Vision Express*
* Discounts at Tesco Pharmacy, including health checks and flu jabs
* Discounted cash plans, colleague deals, and discounts at various retailers
* Save as you earn scheme
* WeCare support services, including online GP, mental health support, and more
* Annual leave increases with service length
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working arrangements
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