We have a vacancy for an experienced General Recovery Income Officer who would join our Debt Recovery Tower on our Collections & Recovery Team in North Somerset. We provide a full collection and debt recovery service on a range of debts across the Council. This role is a fantastic opportunity for someone used to a fast-paced environment, with experience in debt recovery and a passion for delivering high-quality service. Key tasks and responsibilities: Debt Management: Manage a ledger of aged debts and proactively recover various debt types, ensuring timely progression of debts through their recovery cycles. Correspondence Handling: Deal with communications from debtors and third parties via post, email, and telephone and handle interactions with vulnerable clients and their representatives, i.e. executors of estates. Proactive Communication: Make proactive calls regarding payment and recovery of debts, recommending Direct Debits and/or arrangements, where appropriate. Debt Referrals: Refer cases to local support services, Debt Collectors (and review their returns) or recommend legal action to the Client where appropriate. Write-Offs: Make recommendations and prepare documentation for write-offs. Record Keeping: Record all recovery actions on IT systems like Agresso and ContrOCC. Compliance: Ensure all work complies with SLAs, regulatory, and audit requirements to support service delivery. Essential Skills and Attributes: Debt Recovery/Credit Control Experience: Prior experience is crucial, particularly outbound call recovery. Fluent English: Proficiency in both written and spoken English. IT Skills: Competence in Microsoft Word, Outlook, and Excel. Telephony Skills: Proven ability to communicate effectively, especially with vulnerable debtors. Self-Management: Confidence and professionalism in all interactions. Self-Motivation: Ability to work towards targets by prioritizing and planning. Attention to Detail: Producing high-quality and accurate documentation. Flexibility and Adaptability: Being able to adjust in a changing environment. Team Collaboration: Work well with a team and a willingness to assist team members when needed. Security vetting and checks: If you are successful, you will need to comply with the government’s Baseline Personnel Security Standard Verification process, this includes a basic criminal record check which will identify any “unspent” convictions and a financial probity check which will check if a CCJ, IVA, Bankruptcy, Decree in Scotland, Administration Order appears on a credit file, if you are unable to meet these requirements your offer may be revoked.