Date Posted:
2026-03-19
Country:
United Kingdom
Location:
Crawley, West Sussex
Position Role Type:
Hybrid
Customer Service Engineer
Crawley, Sussex
Collins Aerospace
Are you a systems-focused engineer who thrives on solving complex technical challenges and keeping critical environments running at their best?
We are looking for a Customer Service Engineer to join our team in Crawley, Sussex. This is a global support role with third-line support responsibilities for the Customer Service Engineering team, playing a key part in the design, build, and ongoing support of customer solutions across a complex technical environment.
This is a fantastic opportunity for someone with strong troubleshooting ability, broad systems knowledge, and a passion for delivering resilient, secure, and high-performing server and network solutions in a global setting.
What you will do
As a Customer Service Engineer, you will play a vital role in supporting the full production lifecycle, from initial system build and configuration through to rollout, optimisation, and support. You will:
1. Build and configure server systems from the ground up
2. Carry out pre-installation hardware and software staging and configuration
3. Support technical project builds, quality assurance activities, and solution rollouts
4. Participate in beta testing for new and modified code, providing detailed feedback to improve performance and usability
5. Provide high-level factory support to global deployment teams, first-line site administrators, and second-line factory support teams
6. Produce technical documentation including whitepapers, bulletins, installation guides, and system diagrams
7. Work within ISO processes, applying structured troubleshooting methodologies and high technical standards
8. Implement, manage, and troubleshoot backup systems, antivirus tools, data replication technologies, and server operating systems
9. Ensure systems remain secure through effective patch management and adherence to best practice
10. Share knowledge and provide technical guidance to Global Support teams
11. Take part in scheduled and rotational out-of-hours third-line support for production customer systems
What we are looking for
We are seeking someone who combines technical depth with a practical, solutions-oriented mindset. You should have:
12. A broad working knowledge of Airport IT systems
13. Strong understanding of the TCP/IP protocol suite
14. The ability to carry out independent technical research and problem-solving
15. Experience with imaging software
16. Proficiency in scripting and automation tools including Win32, SQL, PowerShell, and Ansible
17. Strong knowledge of server operating systems, particularly Windows Server (2012 to 2025) and Red Hat Enterprise Linux
18. Good understanding of databases such as Oracle, SQL Server, SQL Express, Elasticsearch, MongoDB, and Redis
19. Hands-on experience with security tools such as CrowdStrike, backup technologies, and data replication solutions
20. Strong analytical and troubleshooting skills, with the ability to support complex global environments
Preferred qualifications
21. A degree in Science, Technology, Engineering or Mathematics (STEM), unless prohibited by local laws or regulations
22. Typically, 5+ years of relevant experience
Why join us?
At Collins Aerospace, you will be part of a global team working on critical systems that support customers around the world. You will have the opportunity to apply your expertise in a fast-moving technical environment while continuing to grow your skills and career.
What we offer
23. Attractive compensation package
24. Private Medical Insurance
25. Health & Wellbeing Cash Plan, including dental, optical, therapy, chiropody, and health screening
26. Fantastic pension scheme with a 2:1 employer match up to 10%
27. Life Assurance and Group Income Protection Scheme participation
28. 25 days annual leave plus public holidays, with the option to buy or sell up to 5 days each year
29. Flexible working
30. Employee Discounts and Flexible Benefits platform
31. Staff discounts
32. Support with professional fees
33. Employee Assistance Programme (EAP)
34. And much more
Ready to make an impact?
If you are a technically strong engineer with a passion for building, supporting, and improving complex systems in a global environment, we would love to hear from you.