Operations Assistant £30,000 to £35,000 London - Hybrid The Company An SME Founder led business, offering sustainable cosmetics that create clean and natural products. B Corp certified, Vegan and Cruelty Free. This brand has won numerous awards and 1000s of reviews. What’s on offer? Hybrid working 2 days in the office, 3 from home 25 days holiday BHs Christmas Bonus Mental Health Days Free Snacks (as many as you can eat) What will you do as an Operations Assistant? Processing B2B sales orders and ensuring their on time delivery Coordinating with internal teams and liaising with 3PL partners regarding stock updates Point of contact for any B2B customer service issues, order updates and shipment issues Providing 3PL updates and liaising with logistics partners raising claims where necessary Processing any returns and dealing with any DTC order queries from the 3PL warehouse Working with the operations and sales team providing admin support where needed What do you need as an Operations Assistant? Previous experience within an operations, supply chain or logistics role desirable Excellent communication skills with previous customer service experience Must be comfortable working with various systems and proficient in use of Excel Organised and able to work within a fast-paced environment Keen to get stuck in and willing to learn in a growing consumer goods brand Job Number: 9400