Requirements
Must have:
- Essential experience as a Business Systems Analyst or in a similar applications-focused role - Strong knowledge of Microsoft Dynamics 365 Business Central - Understanding of Payroll, Billing, and Finance process flows - Competent with reporting - Awareness of integration processes across systems - Excellent stakeholder and vendor management capabilities - Strong documentation, testing, and troubleshooting skills - Desirable experience with Continia (Document Output & Capture) - Background in recruitment or staffing industry systems - Experience with RSM (InTime & InPay) is highly desirable - Familiarity with Power BI for reporting and analysis - Personal attributes: analytical thinker with strong attention to detail, proactive solution-driven mindset, clear communicator, able to work independently and in a team, strong organisational skills with the ability to prioritise in a fast-paced environment.
Responsibilities:
- Administer and optimise RSM (InTime & InPay) and Microsoft Dynamics 365 Business Central, including configuration, permissions, bespoke workflows, and system integrations - Support Payroll, Billing, Management Accounts, and wider business teams across RSM, Business Central, Continia tools, and Jet Reports - Manage software releases, updates, and change requests; test and assess impacts; ensure compatibility with custom features - Create and maintain custom reports, troubleshoot data issues, and work with vendors to resolve incidents and change requests within SLA - Provide 2nd/3rd line support for Business Central, RSM, Bullhorn ATS, Power BI, and related applications - Lead or contribute to system implementations, upgrades, and enhancement initiatives - Collaborate with developers, analysts, and third-party vendors to deliver improvements and user-focused solutions - Document system processes and support the service desk with operational handover for new or updated applications - Resolve escalated incidents efficiently and communicate proactively with stakeholders regarding updates, training needs, and new features - Escalate complex issues when required and support training and onboarding activities for application users - Monitor supplier performance against SLAs, raise and manage support tickets, and escalate when necessary - Participate in vendor reviews to ensure strong partnerships and optimal system performance.
Company:
We are an innovative leader in the technology sector, seeking a skilled Business Systems Analyst to join our talented team in Whiteley on a permanent basis. This hybrid role involves taking ownership of key business systems to support our operational, financial, and strategic needs. We offer a dynamic work environment with opportunities for professional growth.