Suffolk County Council – Endeavour House, Ipswich, Suffolk IP1 2BX - Hybrid £27,711 per annum (pro rata for part time) 37 hours per week Fixed term or Secondment (up to 12 months) As a modern, flexible and effective organisation, we’re driven to make a positive difference to the environment, the communities we serve and the careers of our people. That’s why, when you join us as an Administrator (Business Support Coordinator) you’ll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career. Reimagine the possibilities. Your role and responsibilities Each day you will provide high level and meticulous customer service, acting as the first point of call for members of the public, stakeholders and internal colleagues on the telephone, email and other systems. By utilising excellent IT skills, you will support Service specific processes using a range of software and in-house IT programmes. You will offer direct administrative support to other departments within our Fire and Rescue Service, helping to support the overall organisational visions and goals. Exceptional administrative knowledge and experience when processing written and electronic documents within legislative timescales. You will need Qualification to at least a Level 3 in relevant area (or equivalent knowledge and experience) Experience of working within a team to provide administrative support Excellent communication skills, specifically on the telephone, and relationship-building skills Self-awareness and continuously seeking to improve Strong IT skills with the ability to accurately process and format documents within timescales Team-oriented with collaborative approach Personal values aligned with our corporate WE ASPIRE values. You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. Empowering Everyone We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report. For more information Please contact Jack Graham-Smith for a casual conversation. You can reach them by emailing jack.graham-smith@suffolk.gov.uk. If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application. How to apply Step 1 - Read the Job and Person Profile (JPP) (docx). Step 2 - Click ‘Apply Now’ to start your online application. Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template. Describe a situation where you had to handle a difficult or challenging customer enquiry. How did you approach the situation, what actions did you take, and what was the outcome? Tell us about a time when you had to process important documents within strict deadlines. What systems or methods did you use to ensure accuracy and timeliness? Provide an example of how you've supported colleagues in other departments to achieve shared objectives. What was your specific contribution and how did it benefit the wider team? Describe a situation where you had to explain complex information clearly to someone who was not familiar with the subject. How did you ensure they understood? Step 4 - Upload a CV (without name and personal details). Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. Closing date: 11.30pm, 12 June 2025 Interview date: 17 June 2025 This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities. In return, you’ll enjoy: up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days membership of a competitive Local Government Pension Scheme (LGPS) travel, lifestyle, health and wellbeing benefits performance-related annual pay progression, in addition to an annual cost-of-living pay increase training and encouragement to expand your knowledge a variety of career development opportunities across our organisation diverse and active staff networks flexible working options, with the right to request flexible working from your first day Plus lots more! If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) .