POST TITLE: 2nd Line Service Desk Engineer
LOCATION: Didcot, South Oxfordshire
SALARY: £25,000
COMPANY BENEFITS:
* 21 days standard holiday + bank holidays
* Free on-street parking
* Training for industry certifications and qualifications
* Mileage allowance
* Regular bus service to Oxford & Witney (next to the bus stop)
* Beautiful location, set in a small Oxfordshire village close to Oxford and Witney
* Additional holiday days available (subject to workload and availability)
* Annual salary and performance reviews
Exciting job opportunity working for a small Managed Service Provider (MSP) looking after a range of residential and corporate clients, with a client size of up to about 100 users.
The company has a strong MacOS focus, having previously been an Apple Authorised Service Provider & Reseller.
We're looking for a 2nd Line Support Engineer to help look after our clients, based full-time on site.
Working as part of a team of 5, you'll handle incoming requests and prioritise incoming tickets to ensure issues are resolved promptly.
YOUR RESPONSIBILITIES
1. Manage your tickets effectively, ensuring they are kept updated an...