Are you ready to join the fastest-growing group of independent opticians in the UK? At the Hakim Group, we’ve set ourselves apart as industry leaders by living our award-winning values: honesty, ambition, kindness, industriousness, and meticulousness. We’re now offering an exciting opportunity for a dynamic individual to join our HQ team, where innovation and a fast-paced environment thrive. We’re looking for a part-time Clinical Governance Officer (3 days per week).
You will also receive:
1. A vibrant calendar of team events that fosters a positive work culture.
2. Employee health plan to prioritise your well-being.
3. Exclusive benefits and offers through our rewards portal.
4. A supportive and expanding team, with the chance to immerse yourself in our award-winning Hakim Group culture.
5. Progression opportunities, study support, and paid fees to help you grow professionally.
Join us at the Hakim Group and be part of our continued growth and innovation. You’ll play an active role in shaping the way we work, while enjoying a challenging and fulfilling career.
About the Role
As Clinical Governance Officer, you’ll ensure that our clinical teams operate at their best, offering coaching and development where needed. You’ll be key in supporting the clinical standards that drive excellence across our practices.
Key Responsibilities:
6. Investigation and management of optical practice incidents and performance issues to demonstrate impartiality, completeness, and candour. Ensuring that lessons learned are wrapped back into best practice, SOPs/policy, and audit programs
7. Liaising with external stakeholders where necessary (GOC/OCCS/FODO/insurers).
8. Support the development and delivery of clinical audits across the group incorporating processes to enable that the system is consistent and fair.
9. Monitoring of audit systems to ensure that we achieve compliance with the agreed KPIs (engagement and consistency standards).
10. Support the development of SOPs/policies
11. Support the development of training and CPD.
The Ideal Candidate:
You will be a qualified Dispensing Optician with excellent communication skills and a strong passion for compliance. You should be skilled in building trusted relationships and problem-solving, holding yourself and others to high standards.
As our Clinical Governance Officer, you will be required to regularly travel to our Head Office in Darwen, as well as to various practices and Hakim Group events.