Job summary
The required shifts are Mondays, Tuesdays, Wednesdays and Fridays, 08:30 to 18:30 (with 45 mins break), total of 37 hours per week to be shared between two applicants.
We are looking for one/two people to join our reception team who will work hand in hand with our clinical and administrative teams to support the provision of great patient care.
If you are looking for the challenge of a completely new role that requires you to have your wits about you (busy environment), to learn some medical terminology/computer systems/processes and procedures and you would enjoy helping our patients and our team we would welcome your application.
If you are already an experienced medical receptionist then you will know what to expect but at Penn Hill Surgery we would hope you would enjoy working as part of a great team who are supportive of each other and the wider team.
If you would enjoy a busy work environment, lots of telephone and face to face patient interaction and administration then please send us a copy of your cv.
Main duties of the job
Ensure an effective and efficient receptionservice is provided to patients and any other visitors to the practice
Deal with all general enquiries, explainprocedures and make new and follow-up appointments
Using your own judgement and communicationskills ensure that patients with no prior appointment but who need urgentconsultation are seen in a logical and non-disruptive manner
Explain practice arrangements and formalrequirements to patients and those seeking temporary cover and ensureprocedures are completed
Enter patient information accurately onto thecomputer (EMIS) as required
Receive and make telephone calls as required,ensuring that you signpost patients to the correct clinicians. Divert calls or take messages, ensuringaccuracy of detail and prompt delivery
Action tasks on EMIS, AskmyGP and Email on adaily basis
Advise patients of relevant charges for private(non NHS) services, accept payment and issue receipts, recording details on therelevant record.
Completing tasks.
Deal with patient registrations including temporarypatients and deductions.
Scanning and coding of clinical documents.
About us
Penn Hill Surgery is located just off of Yeovil's town centre where we enjoy the benefit of on site staff parking.
We have a team of 4 GP partners, 1 Advanced Nurse Practitioner, 1 Clinical Pharmacist, 3 Practice Nurses, a Nurse Associate and 1 HCA. We are also joined by GP trainees as we are a training practice. In our non-clinical team we have 2 Health Coaches, a prescription pod consisting of Prescription Clerks and General Practice Assistants (GPAs), Finance and Performance administrators, a Patient Services Manager that line manages Reception and our Medical Secretary teams as well as a Practice Manager.
We are a friendly, dynamic practice who are looking for individuals to enhance our non-clinical team.
We offer 5 weeks + bank holiday pro rata annual leave, a paid sickness scheme and a NHS/other pension dependent on your choice.
Job description
Job responsibilities
Job Title: MedicalReceptionist
Hours: 27.75 per week (08:30 to 18:30 on Mondays, Wednesdays and Fridays with 45 min break)
Place of Work: Penn Hill Surgery
Reports to: PatientServices Manager
Job Summary
To receive, assist and directpatients in accessing the appropriate service or healthcare professional in acourteous, efficient and effective way.
To provide general assistance tothe practice team and project a positive and friendly image to patients andother visitors, either in person or by telephone.
To uphold and deliver the values,standards, aims, objectives and expectations of Penn Hill Surgery
Key Relationships
-Patients, visitors, carers and family members
-Partners
-Practice Manager
-Management Team
-All members of staff
Job Responsibilities - Reception
To ensure an effective and efficient receptionservice is provided to patients and any other visitors to the practice
Deal with all general enquiries, explainprocedures and make new and follow-up appointments
Using your own judgement and communicationskills to ensure that patients with no prior appointment but who need urgentconsultation are seen in a logical and non-disruptive manner
Explain practice arrangements and formalrequirements to patients and those seeking temporary cover and ensureprocedures are completed
Enter patient information accurately onto thecomputer (EMIS) as required
Receive and make telephone calls as required,ensuring that you signpost patients to the correct clinicians. Divert calls or take messages, ensuringaccuracy of detail and prompt delivery
Action tasks on EMIS, AskmyGP and Email on adaily basis
Advise patients of relevant charges for private(non NHS) services, accept payment and issue receipts, recording details on therelevant record.
Patient notes and correspondence:
Check patient details and ID for changes ofaddress for existing and new patients
Ensure the collection and dispatch of all GeorgeLloyd notes
Set up Patient Online Services for thosepatients that apply
Job Responsibilities - Administration
Completing tasks.
Dealing with enquires from patients/insurancecompanies/solicitors/hospitals etc.
Deal with patient registrations including temporarypatients and deductions.
Summarising medical records.
Action summary care records, GP2GP, amendments,rejections and unmatched documents.
Scanning and coding of clinical documents.
Distribution of emails.
Undertake any other additional dutiesappropriate to the post as requested by the Partners, Practice Manager andPatient Services Manager.
Premises:
Prepare the surgery at the start of the day toreceive patients
Open front doors at 8.30am
When last to leave at the end of the day, ensurethat the building is totally secured, all computers, screens, copiers and otherelectrics are switched off. If GPs are still working, inform them that you areleaving the building so that they know that they have to activate the alarm
Undertake anyother additional duties appropriate to the post as requested by the Partners,Practice Manager or Patient Services Manager.
General Responsibilities
General:
-Attend team meetings, monthly staff meetings andother meetings as appropriate
-Participate in, and contribute to, service improvementwork with the Practice Manager and Partners.
-To undertake any other duties commensurate withthe post and to react to statutory, legislative and NHS policy within the scopeof the role, including CQC registration compliance
Confidentiality
-In the course of seeking treatment, patientsentrust us with, or allow us to gather, sensitive information in relation totheir health and other matters. They doso in confidence and have the right to expect that staff will respect theirprivacy and act appropriately.
-In the performance of the duties outlined inthis job description, the post holder may have access to confidentialinformation relating to patients and their carers, practice staff and
otherhealthcare workers. They may also haveaccess to information relating to the practice as a business organisation. All such information from any source is to beregarded as strictly confidential.
-Information relating to patients, carers,colleagues, other healthcare workers or the business of the practice may onlybe divulged to authorised persons in accordance with the practice policies andprocedures relating to confidentiality and the protection of personal andsensitive data.
Job description
Job responsibilities
Job Title: MedicalReceptionist
Hours: 27.75 per week (08:30 to 18:30 on Mondays, Wednesdays and Fridays with 45 min break)
Place of Work: Penn Hill Surgery
Reports to: PatientServices Manager
Job Summary
To receive, assist and directpatients in accessing the appropriate service or healthcare professional in acourteous, efficient and effective way.
To provide general assistance tothe practice team and project a positive and friendly image to patients andother visitors, either in person or by telephone.
To uphold and deliver the values,standards, aims, objectives and expectations of Penn Hill Surgery
Key Relationships
-Patients, visitors, carers and family members
-Partners
-Practice Manager
-Management Team
-All members of staff
Job Responsibilities - Reception
To ensure an effective and efficient receptionservice is provided to patients and any other visitors to the practice
Deal with all general enquiries, explainprocedures and make new and follow-up appointments
Using your own judgement and communicationskills to ensure that patients with no prior appointment but who need urgentconsultation are seen in a logical and non-disruptive manner
Explain practice arrangements and formalrequirements to patients and those seeking temporary cover and ensureprocedures are completed
Enter patient information accurately onto thecomputer (EMIS) as required
Receive and make telephone calls as required,ensuring that you signpost patients to the correct clinicians. Divert calls or take messages, ensuringaccuracy of detail and prompt delivery
Action tasks on EMIS, AskmyGP and Email on adaily basis
Advise patients of relevant charges for private(non NHS) services, accept payment and issue receipts, recording details on therelevant record.
Patient notes and correspondence:
Check patient details and ID for changes ofaddress for existing and new patients
Ensure the collection and dispatch of all GeorgeLloyd notes
Set up Patient Online Services for thosepatients that apply
Job Responsibilities - Administration
Completing tasks.
Dealing with enquires from patients/insurancecompanies/solicitors/hospitals etc.
Deal with patient registrations including temporarypatients and deductions.
Summarising medical records.
Action summary care records, GP2GP, amendments,rejections and unmatched documents.
Scanning and coding of clinical documents.
Distribution of emails.
Undertake any other additional dutiesappropriate to the post as requested by the Partners, Practice Manager andPatient Services Manager.
Premises:
Prepare the surgery at the start of the day toreceive patients
Open front doors at 8.30am
When last to leave at the end of the day, ensurethat the building is totally secured, all computers, screens, copiers and otherelectrics are switched off. If GPs are still working, inform them that you areleaving the building so that they know that they have to activate the alarm
Undertake anyother additional duties appropriate to the post as requested by the Partners,Practice Manager or Patient Services Manager.
General Responsibilities
General:
-Attend team meetings, monthly staff meetings andother meetings as appropriate
-Participate in, and contribute to, service improvementwork with the Practice Manager and Partners.
-To undertake any other duties commensurate withthe post and to react to statutory, legislative and NHS policy within the scopeof the role, including CQC registration compliance
Confidentiality
-In the course of seeking treatment, patientsentrust us with, or allow us to gather, sensitive information in relation totheir health and other matters. They doso in confidence and have the right to expect that staff will respect theirprivacy and act appropriately.
-In the performance of the duties outlined inthis job description, the post holder may have access to confidentialinformation relating to patients and their carers, practice staff and
otherhealthcare workers. They may also haveaccess to information relating to the practice as a business organisation. All such information from any source is to beregarded as strictly confidential.
-Information relating to patients, carers,colleagues, other healthcare workers or the business of the practice may onlybe divulged to authorised persons in accordance with the practice policies andprocedures relating to confidentiality and the protection of personal andsensitive data.
Person Specification
Qualifications
Essential
* Person Specification
* NecessaryDesirable
* Academic / Vocational Qualifications-5 GCSEs or equivalent, including English and MathsCustomer care training
* NVQ 3/AMSPAR
* Experience-Experience of working in public reception environment
* -Experience of telephone switchboard operation
* -Experience of using a clinical medical system, or similar
* -Experience of Microsoft Office software
* -Experience of dealing with the public/patientsExperience of using Emis Web
* Knowledge of primary care in the NHS.
* Skills-Excellent communication (oral and written) skills and outstanding interpersonal skills
* -Excellent keyboard and computer skills
* -Ability to listen and empathise
* -Appropriate IT knowledge, skills and experience
* -Negotiating skills and problem solving
* -Good time management
* Qualities-An understanding, acceptance and adherence to the need for strict confidentiality
* -Ability to use own judgement, resourcefulness and common sense
* -Ability to work without direct supervision and determine own workload priorities
* -Ability to work as part of an integrated multi-skilled team
* -Pleasant and articulate
* -Able to work under pressures
* -Able to work in a changing environment
* -Able to use own initiative
* -Honest, caring, pleasant, sympathetic, good humoured and displays integrity at all times
* -Willing to work flexible hours as necessaryOutside interests
* Empathetic understanding of patients needs and expectations
Person Specification
Qualifications
Essential
* Person Specification
* NecessaryDesirable
* Academic / Vocational Qualifications-5 GCSEs or equivalent, including English and MathsCustomer care training
* NVQ 3/AMSPAR
* Experience-Experience of working in public reception environment
* -Experience of telephone switchboard operation
* -Experience of using a clinical medical system, or similar
* -Experience of Microsoft Office software
* -Experience of dealing with the public/patientsExperience of using Emis Web
* Knowledge of primary care in the NHS.
* Skills-Excellent communication (oral and written) skills and outstanding interpersonal skills
* -Excellent keyboard and computer skills
* -Ability to listen and empathise
* -Appropriate IT knowledge, skills and experience
* -Negotiating skills and problem solving
* -Good time management
* Qualities-An understanding, acceptance and adherence to the need for strict confidentiality
* -Ability to use own judgement, resourcefulness and common sense
* -Ability to work without direct supervision and determine own workload priorities
* -Ability to work as part of an integrated multi-skilled team
* -Pleasant and articulate
* -Able to work under pressures
* -Able to work in a changing environment
* -Able to use own initiative
* -Honest, caring, pleasant, sympathetic, good humoured and displays integrity at all times
* -Willing to work flexible hours as necessaryOutside interests
* Empathetic understanding of patients needs and expectations
Employer details
Employer name
Penn Hill Surgery
Address
St. Nicholas Close
Yeovil
Somerset
BA20 1SB
Employer's website