Wherever you find ambitious companies investing in their people, you’ll find Learning Pool
Learning Pool is among the fastest growing e-learning companies in the world, servicing more than 2,000 customers and 24 million learners globally. Our expert team creates the content and technology solutions that engage and empower modern leaders, using pioneering technology and creative content that we build, deliver and maintain. We’re passionate about customer success and our customers trust us to deliver long lasting value, a great return on investment and excellent customer service.
Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and North America. We take great pride in our shared work and are committed to building great software in a sustainable way.
So if you’ve got what we’re looking for and the desire to join a team that values creativity and empowerment, then get in touch. This role offers an excellent opportunity to get involved in and become part of the world of online learning.
About the role
The System Administrator will be part of the IT team, responsible for ensuring our internally used business applications are operating correctly and aligned with business needs as well as procuring, provisioning, monitoring, and supporting hardware across our team.
For more information about our benefits and why you should join learning pool, read more here:
Working hours:
Monday to Thursday: 3:00 pm – 10:30 pm
Friday: 12:00 pm – 7:30 pm
What you will be doing
Roles and responsibilities include:
* Manage the procurement/configuration/maintenance and ongoing support for end-user devices such as laptops, desktops, mobile phones, and peripherals.
* Configure and support internal tools and platforms including, but not limited to, Google Workspace, Jira, Confluence, Slack, Office 365, Vonage VoIP solution.
* Support our cyber security certification standings with the management and configuration of AV and MDM.
* Assist with implementation and management of any new software as needed to support business requirements.
* Support and advise Learning Pool staff on technology best practices.
* Review and improve existing systems, and processes, while striving to automate or simplify where possible.
* Creating and maintaining the documentation for tasks and processes
Who we are looking for
The ideal candidate will demonstrate:
* Operating system support: You will have experience supporting and maintaining Windows OS, macOS, and Android/iPhone devices.
* Device and security management: You will have experience supporting Mobile Device Management (MDM) and Anti-Virus (AV) solutions.
* Google Workspace expertise: You will have strong experience working with Google Workspace and GAM, providing support to Google end users.
* Atlassian tools: You will have knowledge and hands-on experience using Jira and Confluence, including the administration and setup of projects, spaces, and permissions.
* Collaboration: You will have a collaborative approach to teamwork, with a strong “got your back” attitude that supports colleagues and promotes shared success.
* Communication skills: You will be an excellent communicator, collaborator, and presenter, able to engage effectively with technical and non-technical audiences.
Although not essential, it would be desirable if you have the following experience:
* Experience with VoIP telephony services
* Previous experience with roll-outs of new processes and systems
* Experience Scripting and automating tasks using Powershell for WindowsOS or similar tooling for MacOS.
Working at Learning Pool
The Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with customers.
Learning Pool is a Platinum Investor in People, listed annually in the Sunday Times Best Companies to Work For and wins numerous industry awards for our work with clients including the Queen's Award for Enterprise (Innovation) and recent Brandon Hall, Learning Technologies, e-Learning Industry, Stevie Customer Service and Institute of Customer Service awards.
Closing date for receipt of applications is 5pm UK time on 27th October 2025.