Overview
* UCCE Consultant - SC Cleared
* 9 month initial contract
* 560 to 625 per day
* Hybrid working out of Berkshire
* Inside IR35
Key Skills
* UCCE
* WxCCE
* SC Cleared
Responsibilities
* Design, configure, and deploy Cisco UCCE solutions including ICM, CVP, CUIC, CUCM, and Finesse.
* Manage integrations with third-party systems (WFM, CRM, CTI, SIP gateways, etc.).
* Monitor and troubleshoot voice infrastructure, ensuring high availability and performance.
* Perform regular upgrades, patching, and capacity planning.
* Support end-to-end call flows, routing scripts, and reporting solutions.
* Create and maintain technical documentation, diagrams, and knowledge base articles.
* Collaborate with business and IT stakeholders to gather requirements and deliver scalable solutions.
* Provide tier-3 support for complex incidents and root cause analysis.
* Ensure compliance with security and data governance standards.
Required Skills & Experience
* Proven experience working as a UCCE Engineer in enterprise environments.
* Strong knowledge of Cisco UCCE components: ICM, CVP, CUIC, CUCM, Finesse.
* Proficiency in scripting and call routing strategies.
* Solid understanding of SIP, VoIP, and telephony protocols.
* Experience with CTI integrations and multi-channel contact center solutions.
* Good troubleshooting skills across network, voice, and application layers.
* Cisco Webex - WxCCE
* Familiarity with Windows Server, SQL Server, and Active Directory in a UCCE context.
* Ability to work under pressure and resolve issues in mission-critical environments.
Desirable Skills
* Cisco certifications (CCNP Collaboration, CCIE Collaboration, or equivalent).
* Knowledge of Genesys, Avaya, or other CCaaS platforms.
* Exposure to cloud-based contact centers (Webex CC, Amazon Connect, Five9, etc.).
* Experience with automation tools, scripting (PowerShell, Python), or APIs.
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