Senior Policy Analyst
Location: Birmingham or Cardiff
Contract: Full-time
Working Pattern: Blended working
Reporting to: Head of Policy (Household or Non‑Household)
About CCW
CCW is the independent, passionate voice for water consumers across England and Wales. Every year, we help thousands of people by providing free, expert advice and resolving complaints with care, clarity and compassion. We champion consumer rights, deliver influential research, and work with governments, regulators and water companies to drive meaningful change.
We are united by our values — Positive Energy, Respect for all, Innovative spirit, Delivery of our promises, and Engaged as one (PRIDE) — and expect all colleagues to bring these to life through their work.
The Role
We are looking for an experienced and proactive Senior Policy Analyst to lead policy development, shape national debates, and influence decision‑makers across the water sector.
You will identify policy gaps, develop evidence‑based solutions, lead campaigns, manage a small team of analysts, and represent CCW with senior stakeholders. This role is ideal for someone who enjoys research, strategic thinking, and influencing at senior levels.
This position is available across three specialist routes:
✔ Social Policy (affordability, vulnerability, consumer protection)
✔ Regulation (price reviews, regulatory reform, market oversight)
✔ Non‑Household (business retail market codes, market improvement)
Generalist routes are also available for candidates with broad policy experience.
Key Responsibilities
Lead and line‑manage a team of policy analysts
Develop, deliver and review CCW’s policy positions and long‑term strategy
Identify policy gaps and propose practical, evidence‑based solutions
Use data, research and insights to influence regulators, governments and companies
Provide expert input into price reviews, legislation and regulatory frameworks
Produce high‑quality briefings, consultation responses and Board/Executive papers
Represent CCW at meetings, industry panels, conferences and media engagements
Build strong relationships with external stakeholders (Ofwat, Defra, water companies, NGOs)
Support CCW campaigns and respond quickly to emerging issues or opportunities
About You
Essential Skills & Experience
Proven experience researching, analysing and synthesising complex data and evidence
Strong policy development experience — from concept to implementation
Experience managing projects or leading policy initiatives
Line management or team leadership experience
Ability to think strategically and apply sound judgement
Excellent communication skills — written, verbal and presentation
Confident influencing senior stakeholders and representing an organisation externally
Able to manage competing priorities and deliver at pace
Desirable
Experience in the water industry or a regulated sector
Understanding of the non‑household retail market (for NHH roles)
Experience delivering regulatory or legislative change
Why Join CCW?
Shape national policy that directly impacts millions of consumers
Work with regulators, governments and industry leaders
Strong focus on equality, diversity and inclusion
Collaborative, mission‑driven culture
Blended working and supportive work–life balance
Apply Now
If you’re a strategic thinker with a passion for evidence‑driven policy and improving outcomes for consumers, we’d love to hear from you.
Apply today and influence the future of the water sector.
By clicking ‘apply’ you will be taken to our website, where you will see further details on the opportunity and how to apply