Senior Information Technology Support Engineer
Location: Lancaster
Work Pattern: On-site (flexibility over time)
We are a well-established company offering excellent career progression opportunities within a growing business. Join our supportive, close-knit team that values collaboration, celebrates successes together, and supports each other professionally and personally.
Overview
This senior support engineer role is hands‑on and varied, allowing you to work with both people and technology. The successful candidate will support a wide range of clients, deliver IT projects, and play a key role in onboarding and training—all while contributing to a fun, collaborative team culture.
It is essential that this candidate is based within commutable distance to the Lancaster office, holds a driving licence and has access to a vehicle.
Key Responsibilities
* Provide day‑to‑day IT support for customers, resolving issues promptly and professionally.
* Develop tailored project proposals aligned with client needs and best practices.
* Lead customer onboarding, ensuring smooth transitions and accurate documentation.
* Manage and deliver IT support projects, maintaining high standards and clear communication.
* Support onboarding and development of new team members.
Key Technical Skills
Required Experience:
* Windows Servers – Active Directory, DNS, DHCP, Group Policy, Exchange.
* Virtualisation – VMware or Hyper‑V.
* Server hardware.
* Wireless networks.
* Backups & disaster recovery.
* Office 365 – setup and ongoing management.
* Email security – spam filters, spoofing protection.
Nice to Have
* macOS.
* Phone systems.
* System deployment and storage.
* Experience with RMM tools.
* Firewalls – especially Fortinet.
* Cloud hosting – AWS or Azure.
If this sounds like an opportunity that you would like to explore, please apply now as interviews are being held imminently.
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