Location: Dorset (Office-Based)
Hours: MondayFriday, 9:00am5:30pm (37.5 hrs/week) + 1 Saturday per month (weekday off in lieu)
Salary: £26, per annum
Holiday: 20 days + Bank Holidays
Were seeking a proactive and detail-focused Business Support Assistant to join a small, friendly office team.
This role is ideal for someone who enjoys varied administrative work, thrives in a structured environment, and communicates confidently across different departments and customer groups.
About the Role:
You will work closely with the New Business Manager and the wider office team to ensure smooth day-to-day operations. A major part of the role will involve coordinating the onboarding of new clients and services, managing documentation, gathering essential information, and ensuring all records and online content are accurate, compliant, and up to date.
Key Responsibilities:
Client Communication
Handle incoming enquiries via phone and email in a professional, friendly manner
Support customers, colleagues, and external contacts with clear and efficient communication
Represent the organisation positively at all times
Data & Lead Management
Process service requests and maintain accurate records
Log potential new business leads and pass them to the New Business Manager
Update internal systems to ensure all information remains current
Onboarding Coordination
Manage the full onboarding process for new clients, services, or accounts
Collect, organise, and file documentation, agreements, and required forms
Produce accurate content for internal systems and online platforms
Organise digital assets and supporting materials
Keep relevant stakeholders informed on progress
Prepare guides, folders, and information packs
Schedule any required visits, meetings, or content needs
Quality Assurance
Review new system entries and content for accuracy
Conduct periodic checks to ensure existing information remains relevant and complete
Make updates when necessary to maintain consistency and compliance
Team Support
Provide general administrative and operational support across the office
Work one Saturday per month to help maintain service coverage
Attend off-site visits when required (company vehicle provided)
Take part in meetings, training sessions, and occasional trade events
Assist with wider business tasks and ad hoc duties as required
About You
Were looking for someone who is:
Self-motivated and able to work independently
Organised with strong attention to detail
A confident communicator by phone and email
A driver, able to travel to off-site locations when required (company vehicle provided)