Technology Service Desk Administrator
Worcester based with a balance of home and office working
£24,832 per year (pro rata)
35 hours per week
Temporary position for up to 6 months
We are looking for a Technology Service Desk Administrator to join our Technology Service Desk based at our Head Office in Worcester. The team acts as a first line service desk for any technical support queries that our end users may have. We support a wide range of hardware and applications. If you have a passion for giving high quality customer service whilst resolving queries this could be the role for you.
The role of Technology Service Desk Administrator will include:
* Speaking to our end users and dealing with straight forward queries such as password resets, permissions chases and data increases via phones and a chat function
* Being responsible for onboarding new starters and ensuring their account is enabled on their start date and multi factor authentication has been setup
* Updating tickets within our call logging system
* Logging support tickets with third parties and chasing for updates and timescales
* Supporting Team Leaders with admin tasks such as chasing open tickets, working through reports and updating rotas
Skills and experiences:
* A good working knowledge of Microsoft Office
* A background in Customer Service would be preferred with phone experience
* Experience of working in an administrative role and implementing processes
* An Ability to extract and interrogate data from computer systems
* An ability to easily adapt to tasks as required is essential
* Proven ability to work to deadlines and prioritise work loads for self and others
Why work for us?
We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
* 25 days annual leave plus public holidays (pro rata)
* A pension scheme with matching employer contributions from Sanctuary up to set limits
* Life Assurance
* Employee Volunteering scheme
* Employee Advice Service including counselling
* Cycle to Work scheme
* Voluntary health plans
* Employee discounts
* Wellbeing support and tools
* Employee recognition scheme
* Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
* Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
* Role salary is £24,832 per annum (pro rata)