Overview
Join to apply for the Retail Sales Assistant role at eurochange.
This range is provided by eurochange. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Hours: 14
Location: CW7 3GZ, Morrisons
About the team and role
At eurochange, we’re all about people — and that includes you. We’re a dedicated and proactive team, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts.
In this role you’ll be the trusted face of our business, building genuine rapport with every customer to provide expert advice tailored to their needs. You’ll create memorable experiences by sharing your knowledge, offering the right products, and ensuring every interaction is warm, friendly, and professional. With full training and support, you’ll learn how to exceed expectations and achieve your targets while growing your skills and making a real difference. Our Retail Sales Assistants work a mix of weekdays, weekends, and bank holidays.
As part of our purpose, you’ll help ensure the bureau is safe, secure, and inviting, and contribute to delivering on our promise to be the UK’s most trusted travel money provider.
Responsibilities
* Deliver outstanding, friendly service that turns first-time customers into loyal fans
* Build genuine rapport with each customer to understand their travel plans, needs, and concerns
* Use knowledge and enthusiasm to recommend the best products and services for every customer
* Engage in conversational selling to match products to customers’ needs in a natural and supportive way
* Share trusted advice on exchange rates, currency options, and how to get the most value for money
* Accurately processing transactions while ensuring full compliance with financial regulations
* Keep the bureau secure, presentable, and welcoming at all times
* Promote additional products and services to enhance each customer’s journey
* Take ownership when the manager is away, keeping the bureau running smoothly
* Support new colleagues during onboarding and share knowledge with the team
* Be flexible to work in nearby branches when needed
Stand-out qualities
* At least 1 year of experience in retail sales, cash handling, and customer service
* Confident, friendly, and positive attitude – you make customers feel welcome and valued
* Strong communication skills, with the ability to build rapport and trust quickly
* High levels of accuracy and attention to detail when handling transactions
* A natural flair for selling and exceeding customer expectations
* Flexibility to adapt, work independently, and travel to nearby locations if required
Perks
* Colleague Rate on Travel Money
* 28 days holiday (inclusive of bank holidays)
* Access to Retail Incentive & Bonus Schemes
* High Street Discounts
* Free 24/7 Virtual GP service for you and your family
* Cycle to Work Scheme
* Employee Wellbeing & Financial Support through Retail Trust
* Employee Assistance Programme
* Wagestream – access to flexible pay
* Recognition Awards for outstanding service
* Additional holiday entitlement after 1 year
* Life Assurance and more
Our Vision
To be the UK’s go-to travel money provider, adding value to every customer’s journey.
Our Purpose
Foreign exchange… but better, simpler & more convenient, we’re the trusted inspirational experts.
Our Values
We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Sales and Business Development
Industries
* Retail
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