Job Title: Direct Technical Controller (Permanent)
Location: Glasgow, Gorbals
Salary: £28,323
Hours: 40 hours per week, 8-hour shifts (between 7am and 8pm), working 5 days out of 7
Job Summary:
The Direct Control Coordinator is responsible for the efficient day-to-day planning and scheduling of engineers across a range of reactive and planned maintenance contracts. This position plays a vital role in ensuring service delivery meets contractual targets while maintaining strong communication between clients, engineers, internal teams, suppliers, and subcontractors.
Key Responsibilities:
1. Act as the central point of contact between clients, engineers, and internal departments, ensuring all parties are informed and aligned.
2. Plan, allocate, and monitor daily workloads for engineering teams operating across the UK and Northern Ireland.
3. Schedule all reactive and planned works through a CAFM platform, ensuring attendance and completion targets (SLA/KPI) are consistently achieved.
4. Coordinate outstanding parts and equipment needs in collaboration with administrative support teams to minimise downtime and maintain operational efficiency.
5. Review and analyse weekly performance reports to reduce open work orders and drive improvements in SLA and KPI performance.
6. Remotely monitor and triage alarms from refrigeration or building systems, identifying false alarms and prioritising genuine faults to streamline engineer workload.
7. Provide technical and logistical support to engineers and internal service desk teams, including direct communication with client representatives to resolve issues promptly.
8. Carry out general administrative duties such as responding to calls and emails, managing group inboxes, and supporting smooth departmental operations.
________________________________________
About You:
* Experience in workforce coordination, scheduling, or service control within a technical, engineering, or facilities environment.
* Strong communication skills and the ability to interact confidently with engineers, clients, and stakeholders at all levels.
* Highly organised with the ability to prioritise multiple tasks in a fast-paced setting.
* A proactive problem-solver who can think logically under pressure.
* Knowledge of refrigeration systems or building services would be an advantage, though not essential.
* Comfortable working both independently and collaboratively within a structured team environment.
* Flexibility to work occasional additional hours to meet operational needs.
________________________________________
Desirable Qualifications:
* Background in a technical, mathematical, or engineering discipline (qualification or equivalent experience).
* Previous experience using CAFM or similar scheduling platforms.
* Understanding of service-level performance management and reporting.
________________________________________
What We Offer:
* A dynamic, fast-paced environment with a strong emphasis on teamwork and customer satisfaction.
* Opportunities to develop your coordination and technical understanding across nationwide service operations.
* Competitive salary and benefits package.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age