We’re looking for a Technical Installation & Support Engineer to join our Digital Workspace team and help deliver exceptional on-site installations and customer support across the UK. As a Technical Installation & Support Engineer, you will be responsible for working with our Sales and Pre-sales teams, delivering high-quality technical installations, and providing technical remote and/or on-site break/fix support for our customers. You will also assist our Technical Architects with various technical tasks as needed. In addition, the role will involve close collaboration with suppliers and contractors, ensuring proposed systems are fit for purpose and can be both implemented and supported. You will be responsible for reviewing technical drawings and project specifications, scoping hardware requirements, and ensuring all components are accurately defined ahead of deployment. The position also includes the configuration and deployment of software solutions, including CMS platforms (Content Management Systems) and remote management tools for digital signage, audio-visual and smart technology systems. Alongside on-site installation work, you will support pre-staging, setup, and testing of equipment, ensuring systems are fully prepared prior to installation. This is a predominantly field-based, hands-on role combining pre-sales support, installation delivery, system configuration, and customer-facing support. Your responsibilities as a Technical Installation & Support Engineer will be: Carry out technical site surveys and produce detailed reports for the relevant Salesperson or Technical Architect, ensuring all requirements are accurately captured. Collaborate closely with the Sales team to support pre-sales activities, including validating solutions, and ensuring proposed systems are technically and commercially viable. Review technical drawings, schematics, and project specifications to scope hardware requirements and ensure accuracy prior to deployment. Define and specify hardware components required for each project, ensuring compatibility, performance, scalability and supportability. Assist the workshop team with pre-staging, setup, and configuration of equipment prior to deployment. Install and commission a range of smart technology equipment, including video conferencing systems, digital signage, and media units. Configure, deploy, and support software solutions including CMS platforms and remote management tools for digital signage, audio-visual and smart technology systems. Carry out on-site installations, taking ownership of the technical setup and working alongside other installation engineers and contractors to ensure projects are delivered to a high standard. Complete post-installation reports and technical documentation, ensuring all systems are properly recorded and handed over to the Service team. Work with the Service team by attending sites to diagnose and resolve technical issues, escalating to suppliers where necessary for warranty-supported products. Support the Smart Tech Technical Architects as required, including involvement in product evaluations and technical due diligence tasks. About you: You will have proven experience within an IT or technology-focused environment. Strong understanding of hardware, networking basics, and system integration principles. Experience configuring and deploying software platforms, ideally including CMS systems or remote management tools. Experience in AV (Audio-Visual), digital signage, or telecommunications is highly desirable; however, transferable skills from related technical fields will also be considered. Ability to interpret technical drawings, schematics, and project documentation. Strong organisational abilities with an excellent eye for detail, ensuring precision in documentation, configuration, and equipment handling. Proficiency in Microsoft Office Suite (or similar tools) for documentation, reporting, and communication. Excellent communication skills, both written and verbal, enabling effective collaboration with internal teams, clients, and suppliers. Ability to manage multiple tasks, prioritise workload, and adapt within a fast-paced, project-driven environment. You will be a proactive individual who can work both independently and as part of a wider project team. Strong problem-solving skills with the ability to diagnose and resolve technical issues both remotely and on-site. A proactive, self-motivated approach with a dynamic and “can-do” attitude. Excellent attention to detail and commitment to delivering high-quality work. You will hold a Full UK Driving Licence (required for site-based work). Ability to travel throughout the United Kingdom, including regular overnight stays, sometimes at short notice. About us We’re Commercial – a purpose-driven, people-first organisation that’s on an exciting journey to reach a £100m annual turnover and beyond. But what really defines us isn’t just the numbers – it’s the people, the culture we’ve built, and the innovative spirit that drives us forward. As Business Transformation Specialists, we combine original thinking with practical expertise to improve the everyday experiences and outcomes for our clients. Our areas of specialism include Managed IT, Smart Technologies, Digital Workspace, Interiors, Office Supplies, PPE, Facilities, and Workwear. In August 2025, we proudly achieved Ecovadis Platinum status, placing us among the top 1% of companies assessed worldwide for sustainability. We’re proud to be commercialbynature – a team driven by values, sustainability, and continuous improvement. And now is a particularly exciting time to join us. Our Commercial HQ is undergoing a full refurbishment – and you’ll be working in a brand new, state-of-the-art office space, purposefully designed to support creativity, collaboration, and wellbeing. Our Benefits We believe that people thrive when they feel truly valued and at Commercial, we make sure that happens every single day. When you join us, you’ll enjoy a desirable benefits package designed to support your personal and professional wellbeing, reward your hard work, and help you flourish in all areas of life. Here’s what you can look forward to: A base salary between £30,000 - £35,000 per annum An annual bonus scheme of £3,000, paid quarterly upon successful achievement of KPIs Company car A generous holiday allowance of 25 days plus bank holidays, which increases with length of service An enhanced family leave package to support you and your growing family Life Assurance, offering peace of mind with cover equivalent to four times your salary Access to health & wellbeing support – including 24/7 GP access, physiotherapy, and a confidential Employee Assistance Programme Free mortgage advice from leading broker Charles Cameron & Associates, available to you, your family, and friends Feel-good extras – including volunteering days, onsite parking at all four of our offices, free refreshments, an employee community platform to stay connected to like-minded colleagues, weekly company-wide Learning Days – a chance to share ideas, gain fresh insights, and explore a wide range of topics together, cycle-to-work and EV schemes, flexible working options, and much more! Training and Development At Commercial, we invest in our people, 86% of our Senior Managers and 80% of our Directors have been promoted within. Whether you're just starting out or looking to grow, your development journey is as unique as you are – and we’ll support you every step of the way by offering training and development opportunities for career growth. Diversity & Inclusion At Commercial, we believe our differences make us stronger. We are committed to creating a workplace where everyone feels seen, heard, and valued – no matter your background, belief, identity, or way of life. We’re proud to stand beside one another through life’s ups, downs, and everything in between. Our Diversity & Inclusion initiatives – including support around menopause, neurodiversity, mental health, and more – are just one of the ways we look out for each other and celebrate what makes us unique. We hire people, not checklists. So even if you don’t tick every box in the job description, we’d still love to hear from you. Your potential, passion and perspective might be exactly what we’re looking for! We are an equal opportunity employer and welcome applications from all individuals, regardless of race, ethnicity, gender identity, age, religion, disability, sexual orientation, or socio-economic background. To learn more about who we are, our values, and how we protect your personal data during the recruitment process, please visit our website and review our Job Applicant Privacy Policy https://commercial.co.uk/careers .