JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Objective of Role The Assistant Facilities Manager (AFM) will assist Facilities Manager(s) (FM) in the delivery of facilities services to occupiers in one or more managed properties to best practice standards defined by JLL and is expected to understand the business objectives of the investment. Team Structure The AFM will seek direction from the FM, taking guidance as appropriate and will work closely in several ‘virtual teams’ within PAM including Client Relationship Directors (CRDs), Contract Directors (CDs), Management Services, Client Financial Services (CFS). Key Responsibilities and Deliverables Facilities (property/portfolio) Management - Supporting the FM to; Ensure we are delivering client KPIs as identified within the agreed PMA (Property Management Agreement). Assist in the delivery of ‘Instinct’ (customer experience) operational initiatives across your portfolio in close liaison with our service partners. Assist in the smooth transition of properties into management and ensure readiness for sale dealing with due diligence enquiries on disposal and lettings from a facilities perspective. Ensure that on-site management of the properties is undertaken in accordance with JLLs polices, processes and procedures as defined on the PAM Process Hub site (Connect). Liaise with occupier representatives referring matters upwards only if they cannot be resolved at local level. Regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building(s), in support of the FM(s) of any occupier matters that may influence property valuation/investment. Assist in the setting and controlling of service charge budgets, quarterly variance reporting and reconciliation to agreed accounting practices. Assist in the procurement of all supplies and services at the property in accordance with the JLLs PAM procurement program. This will include the use of accredited Contractors only, usually on the basis of framework agreements, and JLLs purchase ordering systems. Monitor contractor performance against agreed standards. Assist the building’s ‘Social Responsible Management’ (H&S and environmental/sustainability) activities. Assist in the management of the buildings’ plant and equipment. Will be responsible for building management systems where appropriate. Assist in the implementation of minor works. Help prepare site regulations and issue permits to work for all contractor activities on site. Maintain, test and implement disaster planning procedures to cover all emergencies. To organise and coordinate fire evacuation and bomb drills. Establish and maintain proper site records in accordance with best practice rules. Assist in the development and maintenance of occupier handbooks. Assist in the monitoring of vacant/void property in conjunction with the clients’ insurance policy. Visit sites and properties in accordance with the site visit programme issued by the FM. Required Qualifications, Skills and Experience Experience in Commercial Properties Solid stakeholder management skills and an ability to understand business ideas Previous experience working for a company within the property industry or from a similar business line, with client facing experience or from a corporate FM background Supportive in driving operational business change IWFM / BIFM qualification and or similar in facilities operational management Prior experience as operations manager or team leader Strong organisation skills and excellent communication skills, both verbal and written Driven to achieve results Knowledge of safety, quality, and cost risks This job description sets out key elements and responsibilities of the role, but it is not intended to be exhaustive and does not constitute a contractual document. Duties may be changed to meet changing needs or circumstances. Location: On-site –West Sussex, GBR If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. 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