Telesales Account Manager
About Us:
This role is being posted on behalf of CCS Media, an Advania company.
We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
Position Overview:
CCS Media (an Advania Company) are looking for a proactive Telesales Account Manager to join our Bradford Sales Team. You’ll play a pivotal role in driving new business growth by building and maintaining strong client relationships. You shall leverage CCS Media’s vast portfolio of technology products, solutions and services, to net new customers. We shall provide industry training for all new intakes making sure you are confident in consulting with customers on their IT requirements.
Responsibilities:
* Develop and maintain strong relationships with net new clients
* Identify client needs and provide appropriate IT products, solutions and services
* Regularly review client accounts to ensure high levels of customer satisfaction and retention
* Proactively contact potential clients via phone, email, and other communication channels
* Conduct thorough research to identify new business opportunities
* Present and demonstrate CCS Media’s product and service offerings to clients
* Negotiate contracts and close sales to achieve individual targets
* Provide exceptional customer service and support to customers
* Handle client inquiries, issues, and complaints in a timely and professional manner
* Maintain accurate and up-to-date records of all sales activities and client interactions in the CRM system
* Analyse sales data to identify trends and opportunities for additional upsell/cross-sell
* Work closely with other departments to ensure a seamless customer experience
* Participate in team meetings, training sessions, and sales events
Qualifications & Experience:
* Prior experience within a telesales, outbound or new business role (any sector / industry)
* Excellent communication and interpersonal skills
* Ability to build and maintain long-term relationships with clients
* Good organisational and time management skills
* Proficiency in using CRM software and Microsoft Office Suite
* Self-motivated, proactive, and results-oriented
* Ability to work independently and as part of a team
* Resilience and ability to handle rejection and overcome obstacles
Benefits:
* 25 days holiday plus bank holidays plus a day off for your birthday (non contractual)
* Hybrid working model
* Free access to BUPA support line
* Death in Service scheme
* Company Pension scheme
* Commission scheme in addition to base salary
Our Selection Process:
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.
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