Job Description About the Role We are looking for a confident and customer-focused Call Advisor to join our team. This is a fast-paced, inbound role where you will be the first point of contact for our clients and their tenants, delivering clear, efficient, and professional support. Key Responsibilities Handling inbound calls from clients and tenants Providing updates on ongoing repairs Booking new appointments and adjusting existing visits Delivering accurate company information and guidance Managing communications via phone, email, and internal systems Using systems such as 3CX, Teams, Outlook, and TotalMobile (Connect)