We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.
Our service is free for everyone.
About the role
This role is looking for candidates who feel strongly about tackling injustice in society. You need a track record of managing and motivating a team to produce high quality outcomes through coaching and development of staff and be ready to take responsibility for the delivery of casework decisions.
As an Operational Manager, you will lead, manage, motivate, and develop a team of caseworkers to produce work in a timely and proportionate way. Working in line with agreed quality and output standards, you will quality assure decisions taken by your team needing a high level of attention to detail. Providing dynamic and engaging leadership, you will inspire your team and ensure that they deliver excellent customer service.
Reporting to an Assistant Director of Casework, you will lead one of our casework teams, working collaboratively with other Operational Casework Managers to provide a consistent approach to delivering high quality casework, with a focus on making the right decision at the right time.
We have several opportunities across our casework areas including teams which focus on parliamentary, health and the most complicated and serious complaints. We recruit to a standard job description and will test through assessment and interview where candidates are best suited.
How to apply
Please submit your CV and Supporting statement by 10am on the 3rd of September
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