Operations Manager, Consumer Hardware Logistics (Contract)
Location: London - Hybrid working
Duration: 12 months
Are you a highly organised and data-driven logistics professional looking for an exciting contract opportunity within a world-leading technology company? We're seeking an Operations Manager to join our Consumer Hardware Logistics team and play a pivotal role in ensuring the seamless flow of our innovative products to market, including phones, Nest, and Fitbit devices.
This is a 12-month fixed-term contract position, critical for covering a period of leave, with an immediate start preferred. You'll be joining a dynamic team during our highest volume period, ahead of a major product launch at the end of August.
What You'll Be Doing:
This role focuses on three key areas, ensuring our logistics operations are efficient and effective:
* 3PL Logistics Vendor Management:
1.
* You'll coordinate closely with our third-party logistics (3PL) vendors.
* This involves understanding and communicating forecasting to anticipate daily volumes.
* You'll manage any urgent rush orders or prioritisation needs.
* A key part of this will be coordinating Value Added Services (VAS), such as product labelling for compliance or rework, ensuring additional work on products is handled efficiently.
* Data Analysis & Optimisation:
2.
* Leveraging your medium to advanced spreadsheet skills (ideally Google Sheets, but strong Excel experience is highly transferable), you'll dive deep into our logistics data.
* You'll analyse shipments and volume data to ensure everything is dispatched correctly.
* A critical aspect will be assessing forecast accuracy and evaluating how effectively our overall operation is running, identifying areas for improvement.
* Project Management & Launch Support:
3.
* You'll play a vital role in upcoming projects, including supporting our significant product launch at the end of August, which is our highest volume period and a time of great excitement!
* A key project will involve bringing up a new vendor, requiring strong project planning skills.
* While you won't own this project outright, you'll work alongside a full-time employee, managing workstreams, and chasing cross-functional teams to drive progress.
Who You'll Be Working With:
You'll be an integral part of a collaborative team, reporting into the Regional Lead for both forward and reverse logistics. Your direct colleagues will include:
* Three other full-time Operations Managers and the Operations Lead for EMEA logistics.
* You'll also interact closely with two dedicated vendors focused on forecasting/data analysis and VAS/quality programs.
While the primary focus of this role is forward logistics (getting products out), there may be some engagement with our reverse logistics teams.
What We're Looking For:
* Experience:
* Approximately 2-3 years of experience in a logistics-focused role. We're not looking for deep experience, but enough to understand the fundamentals and generalities of logistics.
* Proven industry experience in logistics, logistics management, or a related field. This is a backfill role, so the ability to get up to speed quickly is crucial.
* Experience from warehousing, transportation management, or fulfilment environments (e.g., from companies like Amazon or Ocado) would be highly beneficial. Experience in brokerage isn't the right fit.
* Prior experience doesn't necessarily need to be within a tech company.
* Skills:
* Medium to advanced proficiency in spreadsheets (Google Sheets or Excel) for robust data analysis.
* Strong project planning and general project management capabilities.
* Excellent understanding of 3PL operations and general logistics principles.
* A proactive approach with strong communication skills, particularly when chasing cross-functional teams and managing external vendors.