Role:
1. Lead and manage the Income team to ensure that rent and associated income is collected efficiently, and arrears are minimised.
2. Support staff in the team, ensuring high quality advice and interventions for tenants, compliance with policies, and continuous improvement of income management practices.
3. Act as escalation point for complex or sensitive cases.
4. Contribute to strategy, reporting, and performance of the overall income management function.
Income Team Leader – Housing Association – What You Need:
5. Income management experience within Social Housing
6. People management experience
7. Mobysoft RentSense and Civica CX system experience (prefered)
8. Valid UK drivers license