Company Description
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your purpose will be:
The Spa Head Therapist is the guardian of clinical excellence and guest well-being. This role combines elite technical mastery with strategic leadership, ensuring the therapist brigade delivers bespoke, world-class treatments. You will serve as the bridge between the Spa Director’s vision and the flawless execution of the "Fairmont Wellness" journey, driving both guest loyalty and retail profitability.
Job Description
1. Oversee daily spa operations with a focus on Fairmont’s luxury service standards, ensuring every treatment reflects the brand’s global reputation for excellence.
2. Supervise and mentor the therapist team, fostering a culture of professional growth, mutual respect, and "Heartist" empowerment.
3. Lead continuous training programs on advanced treatment techniques, anatomy, and product knowledge to ensure consistent, five-star performance.
4. Facilitate seamless communication within the spa team and with other hotel departments (Front Office, Housekeeping) to ensure a holistic guest journey.
5. Spearhead the launch of new wellness programs and seasonal treatment protocols, ensuring smooth integration into daily operations.
6. Manage therapist payroll, scheduling, and expense controls to achieve departmental financial goals without compromising the luxury experience.
7. Prepare detailed reports on productivity, treatment room utilization, and product consumption to optimize operational efficiency.
8. Partner with the Spa Director to set ambitious retail and treatment targets. Train the team on sophisticated upselling and "consultative selling" to drive revenue growth.
9. Oversee rigorous inventory management of professional products and retail stocks, ensuring zero stock-outs and minimal wastage.
10. Ensure every guest receives an exceptional experience through intuitive service and the maintenance of pristine, high-spec facility standards.
11. Personally oversee VIP arrivals and handle guest feedback with professional poise, using every interaction as an opportunity to enhance Fairmont’s reputation.
12. Conduct regular quality checks on treatment protocols and therapist deportment, ensuring 100% adherence to hygiene, safety, and guest confidentiality standards.
13. Evaluate service delivery through guest satisfaction data and LQA (Leading Quality Assurance) scores to constantly evolve the spa offering.
Qualifications
14. Proven experience in a supervisory or Assistant Manager role within a luxury spa or high-volume wellness environment.
15. A recognized Diploma or Certification in Spa, Massage, or Beauty Therapy is required; a qualification in Hospitality or Spa Management is highly preferred.
16. Mastery across all aspects of spa operations, including advanced treatment protocols, holistic wellness, and high-end guest relations.
17. Minimum of 2 years of experience in a similar leadership capacity, with a documented history of delivering exceptional guest satisfaction and financial results.
18. Additional certifications in specialized wellness modalities are a distinct advantage.
19. Excellent reading, writing and oral proficiency in English language
Additional Information
What is in it for you?
20. Exclusive Discounts:Fairmont Cheshire, The Mere, Spa and Golf discountFairmont, Raffles, and Accor Hotels (friends and family rates are included)20% off food and beverage in on-site restaurants
21. Colleague restaurant
22. Being part of The Mere Team – our culture is unique!
23. You will benefit from training and development opportunities
24. Competitive salary and benefits including pension
25. 28 days of holiday including public holidays
26. 1-5 days service award based on length of service
27. Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
28. And last but not least you will get to work with a team of EXTRAORDINARY people