Service Manager (Security Systems Integration)
Service Manager (Security Systems Integration)
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This range is provided by Tiello. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$100,000.00/yr - $130,000.00/yr
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Electrical Recruiter @Tiello || Building Teams for Tomorrow in the AEC Industry
Tiello has partnered with a highly reputable nationally renowned Security Systems Integrator located in the Greater Boston Area. We are seeking a highly motivated and experienced Service Manager to lead the security systems integration service department. In this role, you will manage a team of service coordinators and technicians, optimizing service workflows while maintaining high levels of customer satisfaction.
Job Title: Service Manager (Commercial)
Key Responsibilities:
* Supervise, hire, and train service staff, including coordinators and technicians, to maintain efficiency.
* Develop and implement service policies to streamline operations and optimize technician dispatch.
* Oversee scheduling and dispatching of low voltage technicians for service calls, troubleshooting, installations, and repairs.
* Maintain accurate records of service orders, inventory, and customer data for reporting and billing.
* Ensure clear communication with customers, addressing concerns and maintaining satisfaction.
* Collaborate with sales, project management, and procurement teams for smooth service operations.
* Manage service tools, vehicles, and equipment to ensure they are in good condition.
* Ensure compliance with safety regulations and electrical codes (NFPA, NEC).
Skills & Qualifications:
* 2-5 years in service management in low voltage, security systems, fire alarm, or telecommunications.
* Demonstrated ability to lead and motivate teams, ensuring top performance.
* Knowledge of low voltage systems like security, fire alarm, CCTV, access control, and structured cabling.
* Capable of handling multiple tasks in a dynamic, fast-paced environment.
* Proficiency in service management software, Microsoft Office, and scheduling tools.
* Strong analytical skills to address operational challenges and enhance service outcomes.
Benefits include:
* Competitive salary and bonus potential
* Health, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for career advancement in a growing company
* And many additional perks!
Applicants must be authorized to work in the U.S.
Tiello LLC is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Job function
Management
* Industries
Construction
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