Job Description
The Role
This role involves systems administration and development within the Information Management & Technology team, supporting patient information systems such as SystmOne and internal applications like patient portals. Key responsibilities include managing service desk calls, maintaining accurate records of incidents and resolutions, and providing clear, non-technical customer support.
You will collaborate with clinical and administrative teams to review and improve system functionality, workflows, clinical pathways, and template designs. Acting as the clinical system expert, you’ll advise on read code schemes and ensure standardisation across clinical systems
Key Responsibilities
* Provide support to users of core clinical systems (e.g., SystmOne, ERS, ICE, Soliton).
* Deliver second and third level support and manage clinical systems helpdesk functions.
* Handle change requests by evaluating impact and communicating with requestors.
* Analyse user requirements and translate them into system enhancements.
* Troubleshoot technical issues and redirect as needed.
* Ensure compliance with national and local system governance requirements.
Essential for the role
* Working knowledge of ITIL principles including Incident Management, Problem Management, and Change & Release Management.
* Proficient in standard PC applications (e.g., PowerPoint, Word, Excel).
* Experience in a fast-paced business environment with the ability to challenge processes and recommend improvements.
* Experience working in a Service Desk environment, managing tickets and supporting customers.
* Ability to lead and drive incidents and problems to resolution.
* Excellent written and verbal communication skills.
* Strong prioritisation skills to manage daily activities and keep colleagues informed clearly and regularly.
* Familiarity with Primary Care Clinical IT Systems (e.g., SystmOne) and related applications such as eRS.
Additional InfoThis is a 12 month FTC role and will require hybrid working in the Newcastle office.