Coffee Shop Manager
Reference - BYOT191354
Expiry date - 05/06/2025
Location - Walsall
Salary - To Be Discussed at interview
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Job Title: Coffee Shop Manager
Location: Walsall, West Midlands
Hours: 40 hours a week working 5 days out of 7
About Us:
Boundary Outlet is more than a shopping destination – we offer customers the chance to relax and enjoy high-quality refreshments in our welcoming coffee shop. We’re looking for a passionate and experienced Coffee Shop Manager to lead the team and ensure an exceptional dining experience.
Role Overview:
As the Coffee Shop Manager, you’ll be responsible for the day-to-day operations of the coffee shop, leading the team to deliver outstanding customer service and high-quality food and beverages. You’ll oversee staffing, stock management, and performance, ensuring the coffee shop runs smoothly and efficiently while meeting business targets.
Key Responsibilities:
* Manage and motivate the coffee shop team, ensuring excellent customer service is delivered at all times.
* Oversee staff rotas, recruitment, training, and performance management.
* Monitor stock levels, place orders, and minimise waste to control costs.
* Ensure compliance with food hygiene, health and safety, and company standards.
* Handle customer feedback and address any issues promptly and professionally.
* Drive sales and profitability by promoting menu items and upselling.
* Maintain cleanliness and presentation standards across the coffee shop.
What We’re Looking For:
* Proven experience in a managerial role within a café, coffee shop, or similar environment.
* Strong leadership and team-building skills.
* Excellent customer service and communication abilities.
* Ability to manage budgets, stock, and staffing effectively.
* Knowledge of food hygiene and health and safety regulations.
* A proactive and problem-solving mindset with attention to detail.
The Perks:
* Company Pension Scheme
* Employee Assistance Programme
* Long Service Awards
* Store Discount
* Free Parking
* Social working hours (aligned to Retail Store opening times)
* Subsidisied Meals
* Learning & Development Training
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