Back Office & Customer Support Coordinator
Location: South Ockendon / Thurrock Area
Salary: £22,000 - £26,000 per year (depending on experience)
Type: Full‑Time
We're looking for an organised, proactive, and car‑mind guided individual to join our busy automotive workshop team. With a fast‑paced workshop handling a high volume of vehicles daily, you’ll play a key role in keeping operations running smoothly behind the scenes while supporting customers and the workshop team.
Key Responsibilities
* Managing customer enquiries via phone, email, and social media
* Preparing quotations and booking vehicles into the workshop
* Following up with customers regarding repairs, servicing, and vehicle updates
* Sourcing and ordering vehicle parts from suppliers
* Tracking parts deliveries and matching them to active jobs
* Assisting with invoicing, administration, and workshop scheduling
* Supporting the company's social media presence and customer engagement
* Coordinating communication between the office and workshop teams
What We're Looking For
* Genuine interest in cars and the automotive industry
* Good knowledge of vehicle makes, models, and parts
* Confident communicator with excellent customer service skills
* Strong organisational and multitasking abilities
* Comfortable using computers, email, and office software
* Experience within a garage, parts department, dealership, or motor trade environment is desirable but not essential
What We Offer
* Competitive salary of £22,000 - £26,000
* Friendly and supportive team environment
* Varied role with no two days the same
* Opportunity to develop your automotive and business skills
* Long‑term career progression within a growing company
Interested?
Send your CV along with a brief introduction outlining your experience and interest in the role.
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