Job Title: IT Assistant
Location: Uxbridge
Employment Type: Full-Time
About Us – The Pantry (UK) Ltd
At The Pantry (UK) Ltd, we believe that great food has the power to bring people together and create positive, lasting experiences. Founded with a passion for fresh ingredients, seasonal cooking, and service excellence, we have grown into one of the UK's leading independent contract caterers.
From nutritious school meals to bespoke corporate dining and hospitality services, we deliver tailored food solutions that reflect our clients' values, communities, and tastes. Our commitment to quality, innovation, and sustainability drives everything we do—whether we're serving thousands of pupils each day or creating high-impact dining experiences for business and events.
Proudly independent, The Pantry is built on strong relationships, a collaborative spirit, and a deep-rooted belief in doing things the right way. Our people are at the heart of our success: we empower them to grow, contribute ideas, and make a real difference.
As we continue to expand our presence across the UK, including through strategic partnerships and acquisitions, we're looking for passionate individuals to join us in shaping the future of contract catering.
Job Overview
We are seeking a proactive and enthusiastic IT Assistant to support the day-to-day running of our IT function. Reporting directly to the IT Manager, this role will provide first-line technical support, assist with system administration, and contribute to the smooth operation of our IT infrastructure and digital platforms.
This is a hands-on role that will suit someone looking to develop their IT skills within a dynamic and growing business.
Reports To
IT Manager
Key Responsibilities1. IT Support
* Act as the first point of contact for IT-related queries and issues across the business.
* Provide technical support for hardware, software, networks, and user accounts.
* Assist with diagnosing, troubleshooting, and resolving IT problems in a timely manner.
* Escalate complex issues to the IT Manager when required.
* Systems & Infrastructure
* Assist with the setup, configuration, and maintenance of computers, printers, and mobile devices.
* Support the monitoring and maintenance of networks, servers, and system performance.
* Help manage software updates, backups, and system security.
* Maintain accurate IT asset and inventory records.
* User Support & Training
* Provide basic training and guidance to staff on IT systems and tools.
* Prepare user guides, FAQs, and documentation to support internal IT use.
* Support new employee onboarding with IT setup and access.
* Security & Compliance
* Assist in monitoring and implementing cybersecurity measures.
* Help ensure data protection and GDPR compliance across IT systems.
* Report and document potential security incidents.
* Web & Digital Support
* Work with the Web Developer to support website maintenance and performance.
* Provide technical assistance for digital tools and integrated platforms.
* Project Support
* Assist with IT projects such as system upgrades, software rollouts, and process improvements.
* Contribute ideas for improving efficiency, security, and user experience.
Key Skills & Experience
* Previous experience in an IT support or junior IT role (desirable but not essential).
* Basic knowledge of computer hardware, software, and networking.
* Familiarity with Microsoft 365, Windows environments, and cloud systems.
* Strong problem-solving and organisational skills.
* Good communication and interpersonal skills.
* A proactive attitude with a willingness to learn and develop new skills.
Desired Attributes
* Enthusiastic and eager to grow a career in IT.
* Team player who can work collaboratively and support colleagues.
* Strong attention to detail and a methodical approach to tasks.
* Able to work under pressure and manage multiple requests.
Benefits
* Training and development opportunities to grow within the IT team.
* Discounts on catering services and products.
* Supportive and collaborative team environment.
If you're looking to take the next step in your IT career in a hands-on role where you'll gain valuable experience and training, we'd love to hear from you
Job Type: Full-time
Pay: £30,000.00-£35,000.00 per year
Work Location: In person