We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
Tripadvisor is looking for a smart, enthusiastic, and motivated Manager, Commercial Operations to join the Tripadvisor family to oversee EMEA Regional Planning & Account Management teams as maternity coverage, optimized to maximize revenue and enable Sales teams in our effort to drive, maintain and grow business across sectors.
Manager, Commercial Sales Operations will oversee sales operations functions and support key sales and client initiatives, partnering with key stakeholders to deliver team success, revenue & operational efficiency.
We offer the chance to work with the brightest minds in the travel business in an energetic, dynamic and international work environment focused on innovation, creative problem-solving and collaboration.
What you'll do:
* Reporting directly to the Director of Commercial Operations, the Manager, Commercial Operations will be responsible for
* Partner with the EMEA Sales Leadership to lead a team of Planners & Account Managers across all aspects of the sales cycle (quote to cash) to meet and exceed global revenue targets, department goals, and client results
* Develop and evangelize processes, expectations, & key initiatives across the EMEA Account Management & Planning organizations in partnership with the Director of Commercial Operations.
* Liaise with internal cross-functional Leads (Sales, Planning, Ad Ops, Marketing, etc.) representing the AM & SP functions across pre and post sale activity (e.g., planning strategy, brainstorm, proposal feedback, campaign launch, reporting, etc.)
* Support day-to-day teams on key accounts and million-dollar deals to ensure success and client satisfaction during proposal and execution stages as well as times of escalation
* Develop and deploy proactive, solutions-based strategies to grow, renew, and upsell advertising revenue through best practices and guidelines specific to regions and sectors; Enable/support Account Management team to evolve the strategy based on their client needs
* Recruit, train, and develop a results-oriented team of new members, and develop growth pathways for current team members to support their long-term career development
* Collaborate with internal teams on Sales Enablement materials and act as a key partner to the training & enablement team to ensure alignment with messaging and value propositions
* Operate seamlessly within a complex organization across multiple Business Units
* Evaluate team performance to identify opportunities for efficiencies, feedback, and learning
* Able to navigate independently from management—drive or assist in key decisions across product commercialization & organizational strategies
* Develop and document product processes, identify gaps proactively, and recommend/deliver innovative solutions
Skills and Experience:
* Experience managing planning, account management, or ad operations teams
* Excellent communicator and collaborator; able to work with both technical and non-technical teams
* Proven ability to work with cross-functional teams at all levels, including senior management
* Experience with media and custom media executions online or on social platforms
* Strong process orientation with the ability to influence stakeholders
* Deep understanding of the media landscape, emerging media, and new products
* Excellent written and oral communication skills, able to convey complex requirements clearly and credibly
* Working knowledge of Sales Tech and Digital Platforms (Salesforce, OMS, DFP, Tableau, Airtable, etc.) is a plus
In addition, the ideal candidate will demonstrate:
* High attention to detail and organizational skills
* Experience managing complex tasks in a digital environment with a strategic approach
* Flexibility and openness to change
* Proficiency in vendor communication and negotiation
* Self-awareness and commitment to self-development
* Integrity and ethical behavior
* Ability to work cross-functionally towards common goals
* Positive attitude and respect for colleagues
* Team player capable of managing upwards and across
* Reliability in project completion and accountability
* Problem-solving skills and ability to work under pressure
* Balanced decision-making skills considering business impact
* Drive to perform in a fast-paced, changing marketplace
What We Offer:
* Flexible, activity-based working environment
* Inclusive global community of travelers
* Competitive salary with performance bonuses
* Development programs and learning series
* Health insurance (medical, dental, vision)
* Wellness benefits and reimbursements
* Paid time off, public holidays, and office shutdowns
* Employee assistance programs and wellness apps
* Modern office facilities with amenities
We are committed to accessibility and inclusion. If you need accommodations during the application process, please contact us at AccessibleRecruiting@tripadvisor.com.
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