The vacancy Your typical day could start with coordinating toolbox talks for operatives, ensuring all team members are aligned and prepared for their tasks. Then you might liaise with suppliers to confirm material delivery updates or rearrange appointments for training sessions. Later, you could be analysing customer satisfaction feedback and contacting residents to discuss their repair journey experience. As a Planning Support Officer, you’ll be the go-to person for supporting operational needs, working directly with the in-house Direct Labour Organisation (DLO) and stakeholders to ensure repairs and services run smoothly. No two days are the same, and you’ll play a critical role in delivering excellent customer service and operational efficiency. You’ll be at the heart of PGM’s operations, supporting the practical needs of the team and ensuring services meet the highest standards. As a key part of the team, you’ll engage with internal and external stakeholders, tackle operational challenges, and contribute to improving Peabody’s service to residents. Your Responsibilities Your role covers a range of activities, including: * Managing operative and supervisor schedules for training, toolbox talks, and scorecards. * Monitoring and liaising with suppliers to ensure timely delivery of materials. * Supporting the resolution of complaints by coordinating with internal teams. * Analysing and acting on customer satisfaction data, ensuring excellent service. * Providing administrative support to the PGM operational management team. To Be Successful in This Role You’ll be: * Customer-focused: Committed to delivering exceptional customer service. * Resilient and proactive: Flexible and solution-oriented, even under pressure. * Highly organised: Skilled at managing a diverse workload and meeting deadlines. * Experienced: With a background in a customer-facing role, ideally within a scheduling or housing environment. * Tech-savvy: Proficient in Microsoft Office, especially Excel, Word, and PowerPoint. You will also need to demonstrate strong communication skills, a collaborative approach to problem-solving, and the ability to work independently as well as part of a team. Here are just a few of the benefits of working at Peabody: * 30 days’ annual holiday, plus bank holidays * two additional paid volunteering days each year * flexible benefits scheme, including family friendly benefits and access to a discount portal * 4 x salary life assurance * up to 10% pension contribution Are you ready to apply? We may close this advert before the advertised closing date, depending on the number of applications received. Closing Date: 12 June 2025 Interviews will be taking place week commencing 16th June Contract type Permanent Weekly hours Monday to Friday, 8:00 - 16:00 PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer