We are looking for an experienced and proactive Care Coordinator to join our growing team on a full-time, permanent basis.
This is a key operational role responsible for managing client care, supporting Care Professionals, and ensuring the highest standards of person‑centred support are delivered consistently across our service.
You will work closely with the Registered Care Manager and Deputy Care Manager to maintain quality, compliance and continuity of care.
Job Description
What You’ll Be Responsible For
Managing a portfolio of clients and overseeing their ongoing care
Conducting new client consultations and completing care assessments
Creating, updating and auditing digital care plans
Matching Care Professionals to clients and arranging introductions
Conducting client reviews and acting on feedback
Supporting and mentoring Care Professionals, including observations and competencies
Liaising with the scheduling team to ensure consistency and continuity of care
Responding calmly and effectively to changes in care needs
Building strong relationships with clients, families and healthcare professionals
Participating in on‑call duties as required
Qualifications
What We’re Looking For
Level 3 or 4 NVQ in Health & Social Care (or willingness to work towards)
Experience with medication management and MAR Charts
Strong organisational and prioritisation skills
Ability to remain calm under pressure
Excellent communication and relationship‑building skills
Full driving licence and access to a vehicle
IT confidence (Microsoft Office / CRM systems)
Highly Desirable:
Experience in care coordination or scheduling within domiciliary care
Experience mentoring or supervising Care Professionals
Understanding of CQC compliance requirements
Additional Information
The Right Person Will Be:
* Person‑centred and quality‑focused
* Resilient and solutions‑driven
* Organised and detail‑oriented
* Committed to delivering exceptional standards of care
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