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Account manager

Lytham St Annes
Danbro
Account manager
Posted: 2 March
Offer description

* Provide feedback to agencies on progress for their contractors.
* Maintain regular communications with your allocated agency base.
* Build relationship with agency consultants (new and existing) to maintain and grow Danbro market share of each agencies business.
* Identify and secure profitable referrals and look at exploring upsell opportunities to wider Danbro products and services
* Develop communications plans for agencies and ensure planned activities are completed.
* Understand commercial aspects of the role and adhere to profitability metrics expected
* Fielding incoming calls and emails
* Proactively ensure outbound calls and activities are completed against achievable KPI metrics
* Attend regular training sessions and perform role-plays relevant to the role to help with coaching and feedback
* Ensure you are continually up-to-date with previous, current and proposed legislative changes.
* Attend presentations and training sessions to improve business development relationships and skills.
* Ensure that the CRM system is kept up to date with accurate and relevant information to assist with Business Development and Marketing communications.
* Liaise with internal departments to resolve contractor and agency queries.
* Partner with the marketing team to create and distribute merchandise and Point-of-Contact packs to agencies, identifying and capitalising on new marketing opportunities.


What Skills are required?

* Excellent communication skills, written and verbal.
* Confident – strong personality
* Strong time management and the ability to prioritise objectives and tasks.
* Ability to work on own initiative.
* Be commercially aware when exploring sales angles with businesses
* Consistently work as part of a team and be perceived by others as a team player.
* Ability to meet deadlines and exceed targets.
* IT literacy and the ability to use the tools available to you, for you to perform as efficiently as is reasonably possible.
* Ability to work under pressure without compromising customer service, results, or quality of work.
* Maintain the appropriate skill / knowledge level of sales best practice and recruitment and accountancy industry knowledge.
* To hold or work towards achieve qualifications deemed appropriate for the role.


Why us?

* 25 days’ annual leave plus bank holidays, increasing to 30 days with continuous service
* Onsite coffee shop
* Bupa Cash Plan (including dental and optical care)
* Pension – up to 4% contribution match
* Professional qualification salary enhancement
* Regular team social activities
* Full study support
* Bupa Select Health Scheme (including inpatient and outpatient services)
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