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Call centre agent

Milton Keynes
r malin ltd
Call centre agent
£40,000 - £60,000 a year
Posted: 1 October
Offer description

Position: Self-Employed Review Advisor

Location: Milton Keynes office hub (with remote working option after 3–6 weeks of compliance)

Hours: 2 late shifts per week (until 7 pm)

Remuneration:

* Retainer available
* OTE: £40,000 per year
* Top advisors can earn £60,000+

Role Overview:

We are looking for detail-oriented and customer-focused individuals to join our team as Self-Employed Review Advisors.

This role is all about reviewing existing client policies, ensuring customers still have the right cover for their needs, and identifying opportunities for improvements or additional protection.

You'll start with 3–6 weeks in our Milton Keynes office hub for training and compliance, after which you can move to fully remote working.

Key Responsibilities:

* Make outbound and inbound calls to existing customers to review their current policies.
* Ensure clients are on the best cover for their needs and budget.
* Update and maintain accurate records in our CRM system.
* Provide clear explanations of policy features and changes.
* Spot opportunities for policy upgrades or additional products.
* Maintain professionalism and contribute to a positive team environment.

What We Offer:

* Monthly retainer for income stability.
* OTE of £40,000 with top Review Advisors earning £60,000+.
* Flexible working pattern – choose two weekend days per month to work, with two late shifts per week until 7 pm.
* Warm customer base – no cold calling.
* Work from home after 3–6 weeks of successful performance and compliance at our Milton Keynes office hub.
* Ongoing training and support to keep you at the top of your game.

Induction & Training:

Our next induction session will be held 22nd September.

Training is based at our Milton Keynes hub, giving you full support and resources to be successful in the role. After 3–6 weeks, you'll have the option to work fully remotely.

Key Requirements:

* Previous experience in a Review Advisor, Customer Service, Account Management, or Telesales role.
* Excellent communication skills and the ability to build rapport quickly.
* A customer-first mindset with strong attention to detail.
* Self-motivated and target-driven.
* Basic IT skills to use CRM systems effectively.
* Flexibility to work two late shifts per week (until 7 pm) and two weekend days of your choice per month.

Why Join Us?

This is a fantastic opportunity to work with warm existing clients rather than chasing cold leads, with strong earning potential and flexible working conditions. If you're great with people, thrive on delivering outstanding service, and enjoy uncovering opportunities to help customers, this could be the role for you.

To Apply:

Please submit your CV and we will be in touch.

Job Type: Full-time

Additional pay:

* Commission pay

Application question(s):

* Are you confident building rapport with existing customers?
* Do you have experience in policy reviews, account management, or telesales?

Job Type: Full-time

Pay: Up to £100,000.00 per year

Application question(s):

* Are you confident building rapport over the phone?
* Do you have New Business, Account Management or Telesales experience?

Reference ID: Insurance Sales

Expected start date: 20/08/2025

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