Internal Sales Representative Crewe About James Walker A private owned global manufacturing organization, supplying a vast range of high performance fluid sealing products and associated knowledge-based services to virtually every industry sector. With state-of-the-art skills in materials technology, particularly relating to elastomers, polymers, composites and engineering plastics plus extensive expertise in precision machining of exotic alloys for metallic seals, and tension control fasteners for bolted joints. Your Role We are looking for someone with a passion for sales and is ready to take their career to the next level in a vibrant, fast-paced environment. We’re looking for an Internal Sales Representative to be the heartbeat of our sales team, connecting with customers, building a portfolio of new business with the Business Development Managers. Provide internal commercial support to the field sales team to ensure our customer’s expectations are met and service levels exceeded. Key Responsibilities * Co-ordinate the day to day management of customers, generate, manage & convert sales leads following set processes and utilising key systems such as OPT * Identify and achieve profitable sales opportunities * Prepare commercial proposal’s (quotations/tenders etc.) in line with customer deadlines or within an agreed timeframe * Receive inbound calls and build effective customer relationships and loyalty to ensure excellent levels of customer service are provided at all times * Build strong customer relationships using a range of communication methods. Understand customers’ business needs and address any issues following upon sales opportunities * Actively manage any customer complaints and ensure these are resolved to meet/exceed customer expectations * Ensure the smooth transition to the Business Development Manager (BDM) where sales opportunities for new or existing business can’t be progressed via the telephone * Initiate outgoing customer calls with prospective clients to establish qualified appointments for members of the field sales team * Partner and work closely with key members of the field sales team to provide sales support and prospecting opportunities, including data gathering and follow up * Proactively prioritise workload in line with the Core product, core sector core geography * Respond to all cancellation requests, claim handling and follow standard operating procedures and escalation policy as appropriate * Attend sales meetings and participate in learning and training opportunities when appropriate to continuously build customer services and sales knowledge * Proactively follow up quotations to determine the status of James Walkers proposal’s and convert opportunities to orders * Assist in market research and prospecting activities to generate new customer sales. Make commercial judgments to negotiate and convert opportunities * Contract review orders received and communicate contractual requirements to the manufacturing division. * Liaise with key stakeholders to ensure customer specifications are adhered to. About you Essential Experience * IT skills; Word, Excel & Powerpoint IT * Working in customer service / sales orientated background. Preferred Experience * Previous experience in working in manufacturing background. Qualifications: Essential Qualifications * Maths and English qualification Preferred Qualifications * Engineering-related qualification * Formal recognised sales qualification (or working towards), e.g. ISMM Application End Date: 09/09/2025