We currently have exciting opportunities for a Service Centre Agent based at our Carlisle service centre!
Responsibilities
* Completion of general administration duties to support the Deployment Centre Supervisor, ensuring 100% compliance on all documentation.
* Provide help and support to all colleagues and customers both internally and externally.
* Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, and the Deployment Centre Supervisor.
* Provide operational information and feedback to relevant management teams.
* Liaise closely through clear and timely communication with external customers, technicians and field management.
* Assist with controlling and replenishing the consumable stocks for the relevant area.
* Ensure Health and Safety processes are adhered to on all occasions.
* Any other ad-hoc duties requested or advised by the Deployment Centre Supervisor or Area Service Manager.
Qualifications
* Ability to work on own initiative and as part of a team.
* Excellent communication skills both face-to face and via the telephone.
* Able to demonstrate a good level of competence in planning and organizing own workload.
* Flexible approach to work demands.
* Proactive self-motivator and able to work on own initiative.
* Proficient IT skills
Benefits:
* 25 days holiday
* 5% Employer Pension Contributions
* Company sick pay
* Company Funded Healthcare cash plan
* Life Assurance 4x annual salary
* Access to discounts and wellbeing hub
* Free annual eye test
* Cycle to work scheme.
* Technology scheme
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