Senior Operations Support Administrator Hours: Monday to Friday, typically 07:00-15:00 (1 hour lunch), with flexibility to support office cover between 07:00-17:00 Contract: Maternity Cover (duration to be confirmed) Pay: 15.38 - 16.48 per hour Our client is looking for an experienced Senior Operations Support Administrator to join their busy and high performing office in Ayr. This is a key role at the heart of the operation, supporting colleagues, systems and customers to ensure everything runs smoothly day to day. If you enjoy working in a fast paced environment, take pride in delivering excellent customer service and like being the go to person for solving problems, this could be an excellent opportunity. Customer Service Excellence Manage customer queries, orders and service updates Operational and Administrative Support Support the Office Supervisor and provide cover when required Assist with complaints, credits and debits, price changes and product queries Manage incoming calls, emails and general administration Provide cover across the team during holidays, absences and breaks Support with stock take activities as required Support and guide junior team members with day to day issues Safety and Compliance Provide First Aid support if trained, or be willing to undertake training Encourages teamwork and supports the development of others Able to understand and consider the wider business context This is a great opportunity to step into a senior support role where your contribution will be valued and visible. You will join a friendly, committed team and play an important part in supporting the business through a key period. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.