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It service desk & workplace team lead

Bristol (City of Bristol)
Permanent
Sanderson
Service
Posted: 20 April
Offer description

IT Service Desk & Workplace Team Lead


Sanderson Recruitment - Full Time Clifton, Bristol (Hybrid)

Sanderson is looking for an experienced IT Service Desk & Workplace Team Lead to join our IT team. If you're technically strong, people-focused, and thrive in a fast-paced environment, this role could be ideal for you.



The Opportunity

* Lead the day-to-day running of the IT Service Desk

* Deliver high-quality end-user support across the business

* Manage and develop service desk staff

* Support IT projects and contribute to process improvements

* Ensure systems and services meet security and compliance standards

* Work closely with colleagues across the business to understand and deliver requirements



What You'll Be Doing

* Managing incident resolution and service requests

* Overseeing device builds, troubleshooting, repairs, and lifecycle management

* Maintaining IT systems, documentation, and audit requirements

* Liaising with vendors and internal stakeholders

* Ensuring adherence to Information Security standards

* Supporting wider business needs based on team priorities



Who You Are

1. 2+ years' experience leading an IT team

2. 5+ years' hands-...

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