Kameo Recruitment is delighted to have partnered with a well-established manufacturing company based in Royston to recruit a Customer Services Account Manager (no sales). This is an exciting opportunity to become an integral part of the Customer Services team by managing and growing effective relationships with a portfolio of existing customers, while offering exception customer service and successful project management. Duties & Responsibilities of the Customer Services Account Manager (no sales): * Engage with clients and be their first line of communication, receiving their briefs and liaising with the estimating and technical departments to develop their orders to a high level of accuracy. * Be responsible for producing additional documentation, such as pricing matrixes. * Support the client and oversee the entire order process, duly updating the client throughout their order cycle. * Using your expert knowledge advise customers how to resolve any issues, a determination to problem-solve is key! * Build strong relationships with new and existing clients, having an attentive understanding of their requirements, key contacts and what support they will need from you. * Confidently cross-reference prices for orders against price matrixes to ensure consistency. * Become more skilled and influence our Continuous Improvement Culture and bring forward ideas for improved efficiencies and innovation. Requirements for the Customer Se...