Operations Coordinator
Location: London (Hybrid) - 3 days in the office (Tuesday, Wednesday, Thursday), and rest from home
Contract Type: Temp to Perm | Full-time (35 hours per week)
Salary: £20.88 - £21.98 per hour (£38K - £40K equivalent)
To start ASAP - Interviews to be held week commencing Monday 10th November
Our client, a respected certification and membership body within the built environment sector, is seeking an experienced Operations Coordinator to join their team. The organisation upholds the highest standards of quality, professionalism, and compliance across its certification and inspection services.
The Role
This key position ensures the smooth and compliant running of certification operations. The Operations Coordinator will manage workflows, maintain data integrity, and support compliance with national standards. Acting as a central link between internal teams, inspectors, and external partners, you’ll help uphold the organisation’s reputation for integrity, consistency, and service excellence.
Key Responsibilities
Compliance & Governance
* Support implementation of management systems in line with accreditation standards - ISO/IEC 17065:2012, ensuring processes are controlled, documented, and regularly reviewed.
* * Maintain awareness of regulatory obligations, ensuring impartial and transparent processes.
* Assist with audits, reviews, and continuous improvement initiatives.
Operational Coordination
* Manage administrative workflows across the certification lifecycle.
* Ensure clear communication between teams, inspectors, and stakeholders.
* Maintain accurate records and data in line with GDPR and quality requirements.
* Coordinate the management and upkeep of records, systems, and documentation in line with ISO 17065 and GDPR requirements.
Stakeholder Engagement
* Act as the main contact for members, contractors, and partners.
* Build strong relationships to promote engagement, trust, and compliance.
Quality & Improvement
* Identify risks and opportunities for process enhancement.
* Support training and reviews to strengthen operational performance.
About You
Skills & Experience
* Minimum 5 years’ experience in a senior administrative or operations role.
* Excellent organisational and communication skills.
* Strong attention to detail with experience managing data and compliance.
* Proficient in Microsoft Office (advanced / intermediate level in Excel) and CRM/database systems.
* (Desirable) Knowledge of accreditation, certification, or the built environment sector.#
* (Desirable) Knowledge of the construction or roofing sector, and the regulatory environment governing building control and compliance. Understanding of ISO/IEC 17065:2012 principles, including impartiality, competence, and management system requirements.
To apply for the Operations Coordinator role, please send us your CV.
Due to the volume of applications, we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.