Job Category :Admin & Clerical Location : Vision Products, Rhondda Cynon Taf County Borough Council Hours Per Week :37.00 Start Date : Immediate Start Start Time : 08:00 End Time : 16:00 Salary: £13.26 Customer Service Assistant within the Community Equipment Service at Vision Products, Duties to include: • Handle telephone queries with professionalism and care • Assist in scheduling deliveries, collections and equipment repairs by coordinating with clients to arrange suitable dates within order requirements. • Perform general administrative tasks to ensure the smooth running of our operations. To process orders/collections/repairs for equipment on the Community Equipments IT system To ensure the IT system is updated with the relevant information for both Vision Products and the commissioners to make informed decisions To follow all process and procedures as directed To schedule deliveries, collections and repairs of equipment by contacting clients in advance to arrange suitable dates within the order requirements To ensure scheduling is done within the requirements of the service and to meet the performance indicators To liaise with commissioners and professionals to advise them of any problems/issues with meeting the order requirements To arrange for the relevant paperwork/information to be collated for the delivery teams in a timely manner To provide any relevant information in respect of equipment for the prescribers using the service To undertake any administrative duties as directed To ensure all information held is treated as confidential and is secure at all times. To carry out health and safety responsibilities in accordance with the Division’s Health & Safety Responsibilities document. KNOWLEDGE / EDUCATION Knowledge of data protection requirements Welsh Language Level 1 - All employees will be required to undertake a basic Welsh Language Induction to reach this level. Please refer to The Welsh Language Skills Guidance online www.rctcbc.gov.uk/WelshSkills. Knowledge of community equipment services Welsh Language Level 2 to Level 5. For details on the levels please refer to The Welsh Language Skills Guidelines, which can be found in the Welsh Services section of the RCT Council Website EXPERIENCE Experience of working within a customer focused environment Experience of working with a range of IT packages Experience of working with customers with a range of support requirements COMPETENCIES 1. Working with Others Knows the role of other teams and individuals and uses this to help resolve Service Users’ issues Is tactful, polite and respectful 2. Meeting Customers’ Needs Focuses on resolving customer queries quickly Always puts the Service Users’ needs first 3. Demonstrating Technical Ability Understands data protection and doesn’t disclose private information inappropriately 4. Demonstrating Professionalism Is resilient and works effectively under pressure 5. Communicating Effectively Listens to others and actively checks their understanding Passes on accurate information to other service areas